Team Lead – Direct Support Professional (DSP)

Position Summary

We are seeking a compassionate and dependable Team Lead – Direct Support Professional (DSP) to provide both direct client support and team leadership within our supported living agency. This position combines hands-on direct support with supervisory responsibilities, ensuring high-quality, person-centered services for individuals with intellectual and developmental disabilities.

The Team Lead DSP will act as a role model, trainer, and first point of contact for DSP staff, supporting daily operations, filling in for shifts when needed, and fostering a positive team culture.

Key Responsibilities

Leadership & Oversight

• Provide day-to-day guidance and oversight to DSP staff, ensuring quality care and compliance with policies and state regulations.
• Serve as point of contact for DSPs regarding shift duties, scheduling changes, and client concerns.
• Monitor staff performance and provide constructive feedback.
• Support the Program Coordinator/Administrator in maintaining a safe and supportive environment.

Training & Mentorship

• Train and onboard new DSPs on agency policies, care plans, and client-specific supports.
• Offer ongoing coaching and mentoring to staff, promoting skill development.
• Lead refresher trainings on daily living supports, de-escalation, medication assistance, and documentation.
• Model best practices in communication and client engagement.

Direct Support

• Provide direct care services when staffing coverage is needed.
• Assist clients with personal care, meal preparation, transportation, and community inclusion.
• Implement individualized service/support plans and maintain accurate documentation.
• Foster independence, dignity, and inclusion for all clients.

Collaboration & Communication

• Communicate staff needs, client updates, and operational issues to the Program Coordinator/Administrator.
• Act as a liaison between DSPs and leadership.
• Participate in care planning, team meetings, and interdisciplinary discussions.
• Assist in emergency response and crisis management when needed.

Qualifications

• Must have current HCA or CNA certification (required).
• Must be 18 years or older with a valid driver’s license and reliable transportation.
• Previous experience as a Direct Support Professional (DSP) or in a similar caregiving role required.
• Leadership or supervisory experience strongly preferred.
• Knowledge and experience with computer applications: Microsoft Outlook, Word, Excel.
• Experience with Therap or other electronic documentation systems.
• Knowledge of creating and implementing IISPs (Individual Instruction and Support Plans) and FA/PBSPs (Functional Assessment/Positive Behavior Support Plans) preferred.

Soft Skills

• Excellent written and verbal communication skills.
• Strong leadership and conflict-resolution abilities.
• Ability to remain calm and professional in crisis situations.
• High level of patience, empathy, and compassion.
• Strong problem-solving and decision-making skills.
• Dependable, adaptable, and able to work independently or as part of a team.

Job Types: Full-time, Part-time

Pay: $21.85 per hour

Expected hours: 36 per week

Benefits:

• Flexible schedule
• Mileage reimbursement
• Paid orientation

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Tacoma, WA 98406 (Required)

Work Location: In person

Salary : $22