What are the responsibilities and job description for the Supply Chain Customer Service Specialist position at Revere Staffing Partners Corp?
Our client in the Cheshire area is looking for a Supply Chain Customer Services Specialist to add to their team. The Supply Chain Customer Services Specialist oversees customer orders from entry through delivery, ensuring accuracy, clear communication, and a positive client experience. This role acts as a liaison between customers and internal teams, supports sales operations, and helps onboard new clients.
Key Responsibilities:
- Manage the full order lifecycle, ensuring accuracy, timeliness, and customer satisfaction.
- Respond to and resolve customer inquiries and issues promptly and professionally.
- Collaborate with internal teams to coordinate order processing, logistics, and credit functions.
- Maintain accurate order records within CRM and ERP systems.
- Support new customer onboarding and provide guidance on ordering processes.
- Track order metrics and identify opportunities for process improvement.
Qualifications:
- High school diploma required; 2–5 years of experience in customer service, order management, or sales support (manufacturing experience preferred).
- Strong communication, organizational, and problem-solving skills.
- Proficient in Microsoft Office and ERP/CRM systems (e.g., SAP, Salesforce).
- Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
- Must have a background in supply chain or customer service within a manufacturing or distribution environment.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $55,000 - $65,000