REVENUE PROCESSING DATA SPECIALIST 1** - 11142025-72840

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, PROCESSING DIVISION, DAVIDSON COUNTY

Work from home is not available during the probation period. Remote work is available after probation with some days in office according to team schedules.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and one year of clerical or customer service experience.

Substitution of Experience for Education: Clerical or customer service experience may be substituted for the required education on a year-for-year basis.

Substitution of Education for Experience: Graduation from an accredited college or university with an associate or bachelor's degree may substitute for the required experience.

Necessary Special Qualifications: Applicants for this class may be required to possess and maintain a valid motor vehicle operator's license and personal vehicle insurance.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under immediate supervision, learns to process incoming documents and payments of routine difficulty. This is the entry level class in the Revenue Processing Data Spec series. An employee in this class learns to process incoming mail, review documents and payments for accuracy and timeliness, scan documents and payments, and complete data entry into various systems. This class differs from the Revenue Processing Data Sp 2** in that an incumbent of the latter performs these duties under general supervision.

An applicant appointed to this flexibly staffed class will be reclassified to the next higher class in the series after successful completion of a mandatory one-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Responsibilities

• Learns to process incoming mail grouping documents and checks into batches, verifying for completeness, accuracy, and timeliness.
• Learns to scan documents and payments and learns to index and verify documents that are scanned.
• Learns to complete data entry of alphanumeric data from both hard copy and scanned images using the proper data capture procedures for the document type.
• Learns to prepare documents for storage and archiving.
• Learns to verify that documents and payments balance.
• Learns to identify documents and payments in error prior to entry into various systems.
• Learns to complete data entry with speed and accuracy
• Learns to perform routine equipment cleaning and maintenance and to assist technical personnel in identifying and resolving problems with equipment.

Competencies (KSA's)

Competencies:

• Customer Focus
• Drives Results
• Collaborates
• Instills Trust
• Demonstrates Self-Awareness

Knowledges:

• Clerical
• Customer and Personal Service

Skills:

• Active Learning and Listening
• Critical Thinking
• Mathematics
• Time Management
• Troubleshooting

Abilities:

• Deductive Reasoning
• Information Ordering
• Number Facility
• Selective Attention
• Written Comprehension

Tools & Equipment

• Computer
• Multiple types of scanners
• Telephone/headset
• Other general office equipment
• Motor Vehicle