Director of Client Strategy

Company Description:

Revenue Enterprises is a Customer Service Contact Center designed to support the Revenue Cycle and Patient Customer Service needs of our healthcare clients. We operate around the simple principles of integrity, passion, and respect. Holding these values are the foundation of how we approach our clients' success. If our values align with you, join our team and play a unique and important role in our mission to change healthcare for the better.

Role Description:

The Director of Client Strategy is a full-time role- responsible for leading strategic initiatives that enhance client performance across the revenue cycle, including developing and executing digital and financial engagement strategies tailored to enterprise healthcare clients. Day-to-day responsibilities include analyzing client data and performance metrics, identifying opportunities for revenue growth and workflow improvement, and translating insights into actionable strategic plans. The Director will collaborate with internal operations, technology, and contact center teams to design and implement client solutions, manage key projects from planning through execution, and ensure alignment with compliance and patient experience goals. The role also involves building strong client relationships, presenting recommendations and results to senior stakeholders, and supporting business development efforts through strategic input and solution design.

Qualifications:

• Self-starter with great motivational skills and ability to think outside of the box to solve problems and develop effective solutions to challenges presented by clients and/or Revenue Enterprises to deliver the most beneficial and financially viable solutions.
• 5 years experience managing complex client relationships in a B2B and/or healthcare setting.
• Comprehension and working knowledge of healthcare revenue cycle, with specific experience related to patient billing and patient access.
• Comprehension of, ability to describe, and demonstration of humble, hungry and smart behaviors/work habits.
• Strong relationship building skills with all levels of internal and external staff and leadership.
• At least 2 years of project management experience working through tools such as Monday.com, Microsoft Project or similar project management software.
• Demonstration of proactive approach to client relationships, challenges with a critical thinking mindset.
• Must be a team player who enjoys collaboration and is able to effectively communicate through all levels of the organization, from front line contact center supervisors to executive level leadership.
• Demonstration of solid analytical skills and thrives in a fast-paced environment.
• Strict adherence to professional ethics and appropriate management of confidential information.
• Excellent written and verbal communication skills.
• System savvy with intermediate to advanced MS Office, (Word, Excel, Powerpoint, Vizio and Teams skills)
• 2 years strategic planning and/or management action program (MAP) and/or large account management processes (LAMP) training.
• Must be a Colorado, Wyoming, Texas, Kansas or Montana, or Oklahoma resident
• Authorization to work in the US 
• High school diploma or GED - College or Advanced training preferred

Salary Range

$85,000 - $120,000 per year depending upon experience

Revenue Enterprises is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of actual or perceived race, color, creed, religion, ancestry, citizenship status, age, sex, marital status, sexual orientation, national origin, disability or handicap, veteran status, or any other characteristic protected by applicable federal, state or local laws.