What are the responsibilities and job description for the Dealer Experience Representative position at revelyst?
Job Description Revelyst is a collective of makers who design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovation and redefine what is humanly possible in the outdoors. The Dealer Experience Representative (DXR) is responsible for all aspects of order processing from the initial contact until the dealer is satisfied with the delivery of their order. The DXR is the primary contact for the sales team and is responsible for assuring the dealer receives excellent service, in addition to acting with Leadership as a dealer advocate. This position reports to the Dealer Experience Supervisor and is based out of our Hyde Park, UT office. As the Dealer Experience Representative, you will have an opportunity to: · Be the main contact for incoming dealer calls · Answer incoming calls / respond to voicemail within 24 hours · Respond to emails from dealers within 24 hours · Enter and manage dealer orders with 100% accuracy · Issue Return Authorizations / create shipping labels as needed · Communicate sales orders changes to all appropriate departments · Develop and maintain positive dealer relations with buyers and staff · Effectively present information and respond to questions from management and team members · Monitor and maintain order book daily · Be proactive and demonstrate problem solving skills Job Requirements: • 2 years of experience in customer service • Must be able to type 35-40 WPM • Must be technically inclined • Energetic customer phone skills – must trouble shoot customer product problems • Able to disassemble and reassemble top selling products by end of the 3-month probationary period Specific Skills: Type 35-40 WPM Efficient in Microsoft Suite Energetic Phone Skills – must diagnose and resolve questions on the fly Extreme attention to detail Able to follow process/flow documentation Personal Characteristics: Strong dealer service focus Self-starter with a “Can do” attitude Consistent attendance and reliability Strong verbal, written, and interpersonal communication skills are crucial Good comprehension, listening, and problem-solving abilities Ability to maintain a high level of energy with a sense of urgency Strong collaborative team player the ability to establish and maintain positive and effective working relationships Able to multi-task Strong time management skills are essential Ability to execute tasks with a high degree of accuracy and attention to detail Pay Range: $19.20 - $25.50 The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer. We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, paid holidays, gear discounts and the ability to add value to an exciting mission! Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory. Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled Revelyst is a collective of makers that design and manufacture performance gear and precision technologies. Our category-defining brands leverage meticulous craftsmanship and cross-collaboration to pursue new innovations that redefine what is humanly possible in the outdoors. Portfolio brands include Foresight Sports, Bushnell Golf, Fox, Bell, Giro, CamelBak, Bushnell, Simms Fishing and more. Revelyst is an equal opportunity employer. All applicants are considered for employment without regard race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status, and any other characteristics protected by law. The EEO Law poster is available here: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to careers@revelyst.com. Please note that this email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.
Salary : $19 - $26
