REVELxp - Senior Hospitality Manager, UNC Chapel Hill

Description

ABOUT REVELXP

REVELXP is a premier sports hospitality company. We work with hundreds of college and professional teams and major sporting events to deliver exceptional fan experiences, including full-service tailgates, premium hospitality events and exclusive ticket packages. In addition to managing fan experience offerings, we also provide comprehensive hospitality solutions to our team and event partners with event staffing, event management, premium hospitality management and venue installations.

We are growing at a rapid pace and are looking for goal-oriented, purpose driven, high-energy individuals to join our team!

We created REVELXP to reimagine and redefine game day with memory-making experiences that ignite fan passion, drive attendance, and build loyalty for sports and entertainment brands across the world. We believe that sports play a powerful, community building part in society and we work with the purpose of amplifying the social experience around gameday.

This is why jobs here at REVELXP offer countless ways to create memorable experiences - from hospitality to operations to revenue generation. Our fast-paced, fun environment is what helps us create true partnerships with the professional sports properties we work alongside. The REVELXP team seeks to grow with innovative self-starters who want to be a part of reshaping fan experiences across the nation. We operate along a core set of values that set us apart in how we work and who is a great fit for our team: service, entrepreneurship, and joy.

Position Summary

The Senior Hospitality Manager reports to and supports the Regional Hospitality Director and the Senior Vice President of Premium Hospitality Services to oversee premium seating management operations for a fast-paced sports experience company. The ideal team member exemplifies a Servant leadership style of working with others and shows a passion for customer care and company offerings. A love of college sports is a big plus!

Key Responsibilities

Duties may be added or changed at any time based on business needs, without requiring additional compensation or benefits.

• Develop and manage the annual budget for luxury suites and club level areas for all sports venues where premium seating exists
• Oversee all game-day operations in premium seating areas, including management of security, catering, maintenance, and custodial service providers
• Manage all aspects of an on-campus satellite office
• Prepare, negotiate, and ensure fulfillment of contracts with vendors and service providers
• Recruit, hire, train and supervise all staff, including but not limited to assistant managers, one-two interns, and a game day student staff
• Design and produce effective communication media, including client service guides, menu portfolios, web-based communication, newsletters, and other correspondence
• Communicate successfully with athletic department regarding the following: presentation of proposed operating budget; provision of pre-season report detailing maintenance and facility problems; provision of post-game reports detailing operational and maintenance issues; presentation of year-end report
• Create and implement procedure for booking, rental, and operation of off-season/outside events in designated athletic facilities
• Establish and maintain positive relations with diverse groups, including donors and seat holders, vendors, and university administration
• Develop requests for proposal and evaluate vendors, when requested by the athletic department
• Assist in project coordination at conference championship fan events, when requested
  
  

Key Accountabilities

• Work collaboratively and proactively across departmental functions, exhibiting flexibility and adaptability in a team environment
• Possess a self-starter and solutions-oriented mentality and a strong desire to achieve top results with a positive ‘can-do’ attitude
• Communicate professionally and proactively engaging with multiple communication models and platforms
• Maintain a strong attention to detail
• Effectively receive and apply feedback and direction
  
  

Requirements

MINIMUM QUALIFICATIONS

• Bachelor's degree or equivalent experience
• 5-8 years of relevant experience in customer service and hospitality roles
• Proficiency in Microsoft Office programs required; working knowledge of creative platforms preferred
• Experience leading and training part-time and/or full-time customer service staff