IT Technician

Key Responsibilities:

• Provide deskside and remote support for desktops, laptops, mobile devices, and related peripherals.
  

• Install, configure, and maintain operating systems, applications, and enterprise tools.
  

• Manage imaging, deployment, asset tagging, and hardware logistics.
  

• Respond to VIP or executive-level support requests.
  

• Diagnose and resolve network connectivity issues including port activations and switch-level troubleshooting.
  

• Maintain accurate documentation of incidents, service requests, and asset records.
  

• Follow company IT policies, security standards.
  

• Collaborate with remote IT and infrastructure teams to escalate and resolve complex issues.
  

Qualifications:

• High School Diploma or equivalent required; technical certifications preferred (A , Network , or equivalent).
  

• Strong knowledge of Windows OS, Microsoft Office Suite, and common enterprise applications.
  

• Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP).
  

• VantageClear Certification (or equivalent Security credential) required.
  

Benefits:

• Competitive pay based on experience.
  

• Comprehensive health, dental, and vision coverage.
  

• Paid time off and retirement plan options.
  

• Ongoing training and professional development opportunities.
  

• Work in a secure, compliance-driven environment supporting critical IT operations.