What are the responsibilities and job description for the IT Support Technician position at Revel Staffing?
Key Responsibilities
Manage and operate the IT Help Desk, ensuring timely resolution of tickets and user support.
Configure and deploy new hardware/software; provide basic end-user training.
Support and maintain Active Directory, Microsoft 365, and Windows environments.
Provide remote and onsite troubleshooting for hardware, software, and networking issues.
Maintain clear IT documentation for processes, systems, and activities.
Ensure proper management of printers, copiers, and scanners.
Collaborate with vendors and internal stakeholders to optimize systems.
Participate in training and professional development to strengthen technical expertise.
Provide after-hours support for urgent issues or project implementations when needed.
Work directly with the advanced IT security team, and assist when required.
Qualifications
Associates Degree in IT or a related field.
VantageClear certification (or equivalent) or an active Secret Clearance
Proficiency with Active Directory, Microsoft 365, and Windows OS.
Experience in hardware/software setup, configuration, and troubleshooting.
Familiarity with networking, Linux, and information security practices.
Strong communication skills for supporting non-technical users.
Commitment to continuous learning and staying updated on emerging technologies.
Salary : $85,000 - $115,000