Front Office Medical Receptionist

A confidential healthcare organization is seeking a dependable and professional Front Office Medical Receptionist to support daily operations in a busy clinical environment. This role is the first point of contact for patients and requires exceptional communication, attention to detail, and the ability to manage multiple tasks in a fast-paced setting.

Position Overview

The Front Office Medical Receptionist ensures a welcoming patient experience while managing essential administrative duties such as check-in/check-out, appointment scheduling, insurance verification, and payment processing. This position is part of a collaborative healthcare team and supports overall clinic workflow and patient satisfaction.

Key Responsibilities

• Greet and check in patients; maintain smooth patient flow
  

• Answer and route phone calls professionally
  

• Use scheduling systems to schedule, reschedule, and confirm appointments
  

• Receive referrals and contact patients for scheduling needs
  

• Verify patient identification and insurance coverage
  

• Provide patients with visit information, required forms, and estimated charges
  

• Collect and record copays, coinsurance, deductibles, and outstanding balances
  

• Maintain accurate and up-to-date patient records and demographics
  

• Process, scan, and organize documents and medical records
  

Qualifications

• High school diploma or GED required
  

• MediClear or equivalent HIPAA certification (required)
  

• Strong communication and active listening skills
  

• Excellent organization and time management abilities
  

• Ability to multitask in a fast-paced environment
  

• Proficiency with office software (e.g., Microsoft Office, Teams)
  

• Comfortable learning and using scheduling systems and EMR platforms
  

• Professional appearance, strong work ethic, and commitment to confidentiality
  

• Ability to work independently and as part of a team