What are the responsibilities and job description for the Desktop IT Support Technician position at Revel Staffing?
A confidential defense organization is seeking an experienced Desktop Support Technician to provide on-site technical support for desktops, laptops, mobile devices, printers, and enterprise applications. This role requires strong troubleshooting skills, excellent customer service, and the ability to support end users in a fast-paced corporate environment.
Key Responsibilities
Provide on-site technical support for hardware, software, and network-related issues
Troubleshoot desktops, laptops, Windows/macOS, printers, mobile devices, and peripherals
Install, configure, image, and deploy hardware and software
Assist users with application, operating system, and connectivity issues
Respond promptly to incidents and service requests via phone, email, or in-person
Document all work, solutions, and updates in the ticketing system
Collaborate with IT teams for escalations and project-based work
Maintain accurate inventory of IT assets and ensure compliance with security protocols
Provide user training and guidance on IT policies and best practices
Required Qualifications
High school diploma required; IT degree preferred
1–3 years of technical support or IT helpdesk experience
Active Security Clearance OR VantageClear Credential (required)
Strong proficiency with Windows 10/11, macOS, Microsoft Office 365, OneDrive, and common IT hardware
Excellent communication, customer service, and problem-solving skills
Ability to work independently in an onsite corporate environment
Salary : $85,000 - $120,000