What are the responsibilities and job description for the Call Center Representative position at Revel Staffing?
Are you the kind of person who can calm someone down just by how you talk to them? Do you enjoy helping people feel informed, supported, and taken care of? A fast-growing healthcare organization is seeking a Call Center Representative to be the first point of contact for patients—helping with scheduling, answering questions, and making sure they feel confident about their care.
You don’t need a medical background for this role. What matters most are your communication skills, empathy, professionalism, and ability to deliver excellent customer service in every interaction.
What You’ll Do
Greet and guide new or hesitant patients toward scheduling their first appointment with warmth and professionalism
Follow up with inbound and outbound leads to convert inquiries into scheduled visits
Schedule, adjust, or cancel appointments accurately in accordance with clinic guidelines
Act as a liaison between patients and their provider, ensuring messages and requests are communicated clearly
Partner with internal healthcare teams to support seamless, coordinated patient care
Provide clear information regarding services, procedures, and office policies
Address patient questions, concerns, and complaints in a calm, professional, and solution-oriented manner
Follow established protocols and scripts for managing patient inquiries and triage
Offer solutions and escalate issues to supervisors or clinical staff when appropriate
Verify patient information, including insurance details and eligibility
Enter, update, and maintain accurate patient records in the EMR system
Assist with additional administrative and support tasks as assigned
Required Qualifications
High School Diploma or GED
MediClear credential or equivalent HIPAA compliance certification
Demonstrated success in a high-volume customer service or call center environment
Strong verbal and written communication skills with a professional phone presence
Ability to stay calm, organized, and solutions-focused under pressure
Basic math skills and comfort working with numbers (copays, balances, etc.)
Proficiency with Microsoft Office and general computer literacy is a plus
Salary : $20 - $30