IT Support Technician

IT Support Technician (Direct Hire)

Company Overview

Manufacturer and installer of outdoor structures including:

• Sheds
• Playsets
• Pergolas
• Gazebos
• Workshops
• Prefab backyard studios / ADUs

Position

IT Support Technician

• Full-time
• Direct hire
• Based in Texas

Locations Supported

Corporate Office

Plano, TX

• Approximately 66 employees
• Departments include:
• Marketing
• Central Communications
• Accounting
• Supply Chain
• New Product Development
• Sales

Distribution Center

Irving, TX

• Approximately 44 full-time employees
• Currently around 80 temporary employees
• Headcount expected to grow by ~20 employees this year while temp usage decreases
• Teams include:
• Warehouse staff
• Supply Chain
• Logistics

Travel / Mileage

• No mileage reimbursement for normal commuting to either Plano or DFW locations
• If required to travel between both locations in the same day (expected to be infrequent), mileage reimbursement would apply

Environment / Culture Notes

• Both office locations are described as modern and well maintained
• Friendly and supportive work environment
• Irving/DFW location has many Spanish-speaking employees, though the IT Support Tech will primarily interact with employees who speak English

Job description:

Primary: Dallas, TX (Distribution Center) Secondary: Plano, TX (Corporate Office)

Reports to: VP of Technology; but will work closely with Director of Operations of our DFW facility

FLSA Status: Non‑Exempt (Hourly)

Work Environment: Onsite — split between warehouse and corporate office

Position Summary

Hiring a hands‑on IT Support Technician to serve as the day‑to‑day technology lifeline for approximately 120 employees across two Dallas‑area sites:

• A growing, fast‑moving Dallas distribution center supporting shipping, receiving, and warehousing operations
• A Plano corporate office supporting sales, customer service, marketing, product development, accounting, and leadership teams

This is a frontline, high‑visibility role. When a scangun stops scanning, a label printer jams mid‑shipment, or a workstation can’t reach the network, you’re the person who gets it back up and running. You’ll work closely with the VP of Technology and own the end‑user IT experience for both locations. No two days look the same.

Why This Role

• Real ownership: You’re the face of IT for both sites — your work is visible, impactful, and appreciated daily.
• Variety and exposure: You’ll be plugged into ongoing IT projects and initiatives, working with experienced leaders and gaining visibility well beyond day‑to‑day support work.
• Tangible impact: In a shipping environment, downtime is felt immediately — and so is your success when you resolve it.
• Room to grow: Hands‑on experience with shipping platforms, networking, and Microsoft Entra ID builds a strong foundation for future sysadmin, network, or IT operations roles.

Key Responsibilities

Dallas Distribution Center — Shipping, Receiving & Warehousing Support

• Serve as the primary onsite IT support for warehouse staff supporting shipping, receiving, and general warehousing operations
• Keep shipping and receiving stations fully operational, including scanguns, thermal/label printers, paper printers, shared terminals, and barcode hardware
• Troubleshoot day‑to‑day issues with shipping platforms such as StarShip, UPS WorldShip, and Pacejet, including connectivity, printer mapping, label formatting, and integration issues
• Respond quickly during shipping cutoffs and high‑volume periods where uptime directly impacts orders going out the door
• Maintain and replace warehouse‑floor IT hardware; coordinate with vendors on repairs, RMAs, and consumables (labels, ribbons, batteries)
• Ensure warehouse IT equipment meets safety, security, and operational standards for an active distribution environment

Plano Corporate Office — End‑User & Network Support

• Provide primary onsite IT support for front‑office teams, including sales, customer service, finance, and leadership
• Set up new‑hire workstations end‑to‑end: imaging, peripherals, monitors, phones, account access, and software installation
• Deliver deskside and remote support for Windows PCs, laptops, printers, conference room technology, and mobile devices
• Handle basic network troubleshooting (wired/Wi‑Fi connectivity, VPN, DNS, printer networking, switch port issues) and escalate complex network problems as needed
• Support Microsoft 365 (Outlook, Teams, OneDrive) and guide non‑technical users through solutions with patience and clarity

User Access & Administration

• Create and manage user accounts and permissions in Microsoft Entra ID and Microsoft 365
• Handle password resets, MFA issues, and basic security access requests
• Execute technology onboarding and offboarding checklists for both locations

Documentation, Inventory & Escalation

• Maintain accurate IT asset inventory across both sites
• Document tickets, resolutions, and recurring issues in the ticketing system
• Escalate complex issues to senior IT resources or vendors when appropriate
• Assist with IT projects, system upgrades, and rollouts as directed by the VP of Technology

What Success Looks Like in Your First 90 Days

• 30 days: You know every shipping station, scangun, and label printer in the Dallas warehouse, and front‑office tickets in Plano are being resolved with quick turnaround.
• 60 days: You’re independently resolving most StarShip, WorldShip, and Pacejet issues, handling Microsoft 365 and network questions, and onboarding new hires end‑to‑end.
• 90 days: You’re a trusted operator at both sites — proactively identifying recurring issues, recommending improvements, and contributing to broader IT initiatives.

Required Qualifications

• 2–5 years of experience in IT support, desktop support, or help desk
• Strong working knowledge of Windows 10/11 and Microsoft 365 (Outlook, Teams, OneDrive)
• Basic experience with Microsoft Entra ID user administration
• Comfort supporting printers, scanners, label printers, and peripherals
• Experience providing onsite IT support in an office or operational environment
• Basic networking troubleshooting skills (LAN, Wi‑Fi, connectivity issues)
• Strong customer service skills and the ability to communicate clearly with non‑technical users
• Ability to prioritize requests based on operational impact
• Valid driver’s license and ability to travel between Dallas and Plano sites

Preferred Qualifications

• Experience supporting a warehouse, distribution center, or shipping operation
• Familiarity with StarShip, UPS WorldShip, Pacejet, or similar multi‑carrier shipping platforms
• Hands‑on experience with warehouse hardware (scanguns, Zebra or similar thermal printers, shared shipping PCs)
• Experience using ticketing systems (ServiceNow, Jira, Freshservice, etc.)
• IT certifications (CompTIA A , Network , Microsoft) — helpful but not required
• Self starter, takes iniative, detail oriented, excellent at problem solving

Physical & Work Requirements

• Onsite presence required at both Dallas and Plano locations
• Ability to lift up to 60 lbs (PCs, monitors, printers, label stock, shipping hardware)
• Comfortable working in both a climate‑controlled office and an active warehouse environment
• Occasional flexibility around warehouse shipping cutoffs may be required