IT Systems Analyst

IT Systems Analyst – POS Systems Support

Job Overview

We are seeking a skilled and detail-oriented IT Systems Analyst to support and maintain critical business technology systems across the organization. This role is responsible for analyzing, troubleshooting, implementing, and optimizing IT systems with a strong focus on Point-of-Sale (POS) platforms and operational technology solutions. The ideal candidate will have hands-on experience supporting POS environments including Galaxy, Infogenesis, Eatec, and Yellowdog systems. This position works closely with operations, finance, food and beverage, retail, and IT teams to ensure system reliability, operational efficiency, and exceptional end-user support. The IT Systems Analyst will play a key role in system integrations, software deployments, issue resolution, reporting, and continuous process improvement across multiple business units.

Key Responsibilities

• Support, maintain, and troubleshoot POS systems including Galaxy, Infogenesis, Eatec, and Yellowdog
• Analyze existing systems and workflows to identify operational and technical improvements
• Configure and maintain POS terminals, peripherals, menus, pricing, inventory, and user access
• Monitor system performance and resolve software, hardware, and connectivity issues
• Collaborate with departments to gather business requirements and implement system enhancements
• Assist with integrations between POS systems, inventory platforms, payment systems, and reporting tools
• Perform software updates, patches, testing, and system deployments
• Develop and maintain technical documentation, workflows, and support procedures
• Provide end-user training and technical support for operational staff and managers
• Generate and analyze system reports to support business operations and decision-making
• Assist with vendor coordination and escalation of system-related issues
• Ensure systems comply with company security standards and operational policies
• Participate in after-hours or on-call support when required

Qualifications & Skills

Required Qualifications

• Proven experience supporting POS systems in hospitality, retail, entertainment, or food service environments
• Experience with Galaxy, Infogenesis, Eatec, and Yellowdog systems preferred
• Strong understanding of POS hardware, networking, and software troubleshooting
• Knowledge of Windows operating systems and basic network infrastructure
• Experience with system integrations, user management, and reporting tools
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent communication and customer service skills
• Ability to prioritize tasks and manage multiple projects in a fast-paced environment
• Strong attention to detail and organizational skills

Preferred Qualifications

• Associate or Bachelor’s degree in Information Technology, Computer Science, or related field
• Experience with SQL, database management, or reporting platforms
• Familiarity with payment processing systems and inventory management solutions
• Knowledge of cybersecurity best practices and system access controls
• Experience working in theme parks, hospitality, food service, or retail operations IT certifications such as CompTIA, Microsoft, or ITIL are a plus.

Core Competencies

• POS systems administration
• Technical troubleshooting
• Process improvement
• Systems integration
• Customer support
• Communication and collaboration
• Time management and organization
• Adaptability in high-volume operational environments

Work Environment

This role operates in a fast-paced operational environment supporting multiple business

units and locations. The IT Systems Analyst must be comfortable working both independently and collaboratively while providing responsive technical support to end users and leadership teams.

Compensation & Benefits 

• Competitive pay, starting at $60k
• Paid time off 
• Medical, dental, and vision insurance 
• Life insurance and 401(k) retirement plan 
• Free admission for employees and their immediate family 
• Employee discounts and pass exchange program with area attractions 

About Revel Group 

Revel Group is a Knoxville-based management company overseeing more than 30 entities across entertainment, residential, and commercial properties throughout East Tennessee. Our portfolio includes outdoor adventure parks, hospitality and entertainment experiences, and a diverse range of residential and commercial developments. 

We create exceptional places and experiences where people can live well, feel at home, and find adventure. As Revel Group continues to grow, our team plays an important role in shaping the experiences we provide to our guests, residents, tenants, and communities. 

Whether you’re driving strategy or supporting operations, Revel Group is an opportunity to elevate your career, make an impact, and be part of what’s next. 

Join in the revelry.