What are the responsibilities and job description for the Utility Operations Application Specialist position at Reveille Technologies?
Qualifications
Education / Experience
- Bachelor s degree or equivalent required.
- 5 years of experience in utility operations and related applications.
- Strong background with enterprise asset management and/or mobile workforce management systems (meter management/AMI metering experience is a plus).
- Excellent problem-solving skills, with strong attention to detail.
- Strong communication abilities to work effectively with both technical and non-technical stakeholders.
- Passion for environmental sustainability and a desire to make a positive impact.
Knowledge, Skills & Abilities
Required
- Solid understanding of utility operations and processes.
- Hands-on experience supporting MWM and/or EAM systems in a production environment.
- Strong SQL skills for troubleshooting, data validation, and reporting (Oracle and/or MS SQL Server preferred).
- Excellent analytical and problem-solving capabilities.
- Strong interpersonal and communication skills.
- Experience with ITSM and change control processes (ServiceNow/ITIL).
- Ability to support and troubleshoot application installations on Windows PCs and iOS devices, including connectivity, certificate/VPN, and compatibility issues.
- Knowledge of IT security best practices.
- Strong data analysis and reporting abilities.
- Understanding of compliance expectations within regulated utilities.
- Ability to translate business requirements into actionable technical solutions.
- Proficiency in creating and maintaining support documentation.
- Experience working within agile methodologies.
- Commitment to continuous learning and improvement.
Preferred / Nice to Have
- Experience with IFS MWM and/or specific EAM platforms (HxGN, Kloudgin).
- Exposure to meter management or AMI systems (e.g., Sensus, Itron, Neptune).
- Experience supporting integrations and APIs, and coordinating issue resolution across internal teams and vendors.
- Exposure to scripting/automation tools (Python, PowerShell).
- Project coordination or project management experience.