What are the responsibilities and job description for the Desktop Engineer position at Reveille Technologies?
Job Details
Technical Experience:
Experience level : 6 8 years of Technical experience in Windows and Mac
Proficient in managing and troubleshooting Windows and Mac hardware and software; skilled.
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Good understanding of computer systems, mobile devices and other tech products
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Familiarity with ITSM tools like ServiceNow for ticket management.
Professional Attributes:
Excellent customer service skills and the ability to communicate effectively with non-technical users.
Self-starter with the ability to work independently and efficiently.
Physical ability to manage IT equipment installations and movements.
Adaptable and flexible to meet varying work schedules and environments.
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