Representative Customer Service (Warranty Dept)

This position is responsible for coordinating customer service and warranty activity, Individual must be able to handle multiple activities and people with varying skill sets. This position is a hands-on function that must focus on customer satisfaction and control warranty expense. A good portion of the position involves accurate reporting.

Duties and Responsibilities:

• Tread reports (quarterly reports),
• To assist with NHTSA activities when necessary.
• Recall letter from OEM chassis manufacture processing,

• Creation of letter for importing trucks to Canada in which we indicate no open WC recalls.
• Provide feedback on customer issues to warranty committee.
• Report on all functional activities and performance for each area.
• Assist with generating field service bulletins to inform field reps & dealers of service issues and training.
• Ability to work with other areas of the business.
• Vendor part warranty administration and exchange, recall notice administration.
• Establish and maintain cooperative working relationships.
• Pre delivery and post-delivery problem solving and administration.
• Warranty and repair administration.
• Provide consistent information flow to customers and field reps.
• Point of contact with Customer Service Manager or Director of Customer Service is not present.
• Will be required to perform other duties as requested, directed or assigned.

Qualifications/Training:

• Setting work priorities.
• Working independently in the absence of supervision.
• Establishing and maintaining cooperative working relationships.
• Must be able to effectively communicate in English.
• Excellent organizational and management skills.
• Verbal and written communication skills and the ability to perform critical analysis desired.
• Must have computer skills and be proficient in Microsoft Office Suite
• Demonstrated an ability to lead people and get results through others.
• Ability to read, write, comprehend, and verbally communicate simple instructions, short correspondence and memos in English.
• Ability to effectively present information in one-on-one and small group situations to other employees of the organization.

Education/ Experience:

• A.A. Degree in Business or related field, or equivalent work experience

• Manufacturing experience preferred.
• 2 years successful sales/customer service experience.

Qualifications/Training:

• Understanding and carrying out verbal and written directions.
• Working independently in the absence of supervision.
• Establishing and maintaining cooperative working relationships.
• Must be able to effectively communicate in English.

• Phone systems, e-mail, and internet browsing skills required.

• Must have the ability to read, write, and perform mathematical computations at a level required for successful job performance.
• Proficient in computer use and report generation using Microsoft Office Business Suites and SAP.
• Working independently in the absence of supervision.
• Establishing and maintaining cooperative working relationships.
• Ability to work in a courteous and professional manner with the public and employees.
• Ability to read, write, comprehend, and verbally communicate simple instructions, short correspondence and memos in English.
• Ability to multi-task in a fast-paced environment
• Ability to perform critical analysis desired.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job:

• The employee is regularly required to stand or walk; use hands to finger, handle or feel objects; and reach with hands and arms.
• The employee is frequently required to sit, use phone and a computer for extended periods of time.
• The employee must occasionally lift and/or move up to 40lb's.
• Specific vision abilities required by this job include close vision, peripheral vision, and depth perception.
• Ability to bend, stoop, and squat.

Work Environment:

• Indoor office
• Production Floor
• Delivery Building

Personal Protective Equipment Required on production floor:

• Safety glasses.

• Earplugs.

• Closed toe shoes on the production floor.

NOTICE FOR CALIFORNIA RESIDENTS

Effective January 1, 2020, pursuant to the California Consumer Privacy Act of 2018 (as amended, the "CCPA"), if you are a California resident, you may have certain additional rights. Please click on the linkfor a description of those rights and how California residents may exercise them.