What are the responsibilities and job description for the Golf Shop Attendant position at Reunion Resort and Golf Club?
Located in Central Florida just minutes from Walt Disney World®, Reunion Resort & Golf Club is the premier Orlando vacation destination delivering the best in Florida resort experiences, whether for a family vacation, golf getaway, or group retreat – there is something for everyone! Our guests enjoy luxury villa accommodations and vacation homes, three signature championship golf courses, named 2025 Top 3 Golf courses in Orlando by PGA Magazine – Palmer, Watson, and Nicklaus; a 5-acre water park, tennis and pickleball courts, mini golf, bocce ball and exceptional on-site dining with seven dining outlets and bars.
Reunion Resort and Golf Club offers a supportive, dynamic workplace with cross-training, career growth opportunities, and a strong culture of recognition. Hospitality begins with us, and at the heart of our culture is genuine care for our guests, and for each other. We believe that delivering exceptional service begins with how we treat our team members. Here, innovation and collaboration thrive, and every team member is empowered to deliver warm, personalized service that makes our guests feel right at home.
Job Title: Golf Shop Attendant
Location: Kissimmee, FL
FLSA Status: Hourly/Non-Exempt
Job Responsibilities
• Greet guests and members with a friendly, professional demeanor and provide prompt service.
• Responsible for all administrative functions including assisting members and guests with tee times, resort questions and sales
• Be knowledgeable about the game of golf and provide basic product information for members and guests.
• Maintain knowledge of the resort’s daily operations, recreation activities, dining services, local attractions, and events.
• Handle guest requests and complaints promptly, escalating to a supervisor when necessary.
• Collaborate with outside golf ops and golf services department to meet guest needs.
• Always maintain a professional appearance, ensuring the assigned uniform is clean, pressed, and complete with the required nametag.
• Attend all required meetings and trainings.
• Perform other duties as assigned by leadership to meet business needs.
• Adhere to all company policies, safety procedures, and brand service standards.
• Must be at least 18 years of age.
• Minimum 1 year of experience in a customer service role; Pro Golf retail experience is a plus.
• Proficient in computer skills; experience with property management systems preferred.
• Excellent verbal, written communication and interpersonal skills.
• Excellent attention to detail, multi-tasking, and time-management abilities.
• Comfortable working in a fast-paced, team-oriented environment.
• Able to stand, walk, and perform repetitive motions (reaching, lifting, pushing, pulling) for extended periods of time.
• Capable of lifting and carrying up to 25 lbs.
• Comfortable to perform the responsibilities of the role in various types of weather conditions
• English language proficiency is required to perform the essential functions of this position.
• Flexible schedule availability, including evenings, weekends, and holidays, may be required based on business need.
Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.
Reunion Resort & Golf Club is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to background checks. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to HR@ReunionResort.com.