What are the responsibilities and job description for the IT Technician Internship position at RETTEW?
Description
Introduction
RETTEW is seeking an Assistant IT Technician Intern to support our Information Technology and Security Team. This is an internship opportunity for a student who wants hands-on experience in corporate IT while learning how technology supports engineering and consulting operations. This role is part of our ASPIRE Internship Program, designed to provide meaningful work, mentorship, and exposure to real-world business operations. About RETTEW RETTEW is a 100% employee-owned engineering consulting firm focused on technical excellence and community impact. We deliver solutions across transportation, land development, environmental, energy, water and wastewater, construction, and many other service markets. Our culture emphasizes collaboration, ownership, accountability, and high-quality results. We believe in developing our people and creating opportunities for growth at every career stage. Work Environment Hybrid Location: Lancaster, PA About the ASPIRE Internship Program RETTEW’s ASPIRE Internship Program is designed to give college students meaningful, hands-on experience while building professional skills. Interns are treated as valued team members and contribute to real projects that impact our clients and communities. Through ASPIRE, students gain mentorship, exposure to multiple disciplines, professional development opportunities, and insight into working at a 100% employee-owned firm. The program is structured to help students grow technically and professionally while exploring long-term career opportunities. Position Summary / What You’ll Do As an Assistant IT Technician Intern, you will support daily IT operations by helping prepare systems, troubleshoot basic technical issues, maintain documentation, and provide customer support to internal users. This role is a strong foundation for anyone interested in IT support, infrastructure, or technology operations. Responsibilities / Day-to-Day
Assist in preparing, imaging, and deploying new computer systems and peripheral equipment
Help maintain accurate hardware and software inventory records
Provide basic troubleshooting support for desktop hardware, operating systems, and common applications
Support Microsoft Windows 11 and Microsoft 365 applications
Assist users on-site and remotely via phone, email, and remote support tools
Maintain accurate and complete Helpdesk tickets
Help prepare and update documentation and user guides
Support onboarding and basic IT training efforts
Communicate progress on assigned tasks and follow established IT procedures
Qualifications Required
High school diploma or equivalent; currently enrolled in an IT, computer science, or related program preferred
Basic understanding of computer hardware and operating systems
Strong communication and customer service skills
Ability to manage multiple tasks and follow through to completion
Preferred
Familiarity with Windows 11 and Microsoft 365
Prior internship, part-time IT support, or technical troubleshooting experience
What We Offer
Hourly pay, based on experience and education
Meaningful project experience through the ASPIRE Internship Program
Mentorship from experienced IT professionals
Exposure to corporate IT operations in an engineering consulting environment
Employee-owned culture focused on accountability and teamwork
Networking and professional development opportunities
Equal Opportunity & Accommodations Statement RETTEW is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including pregnancy, sexual orientation, or gender identity, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at jperalta@rettew.com to request assistance.
Requirements
Requirements listed above
Salary : $18 - $20
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