What are the responsibilities and job description for the Logistics Associate position at Retrofête?
About Retrofête
A nod to the glamour and exuberance of decades past, the New York-based label takes its name from a melding of synonyms for "vintage" and "party." Enlivened with "more-is-more" energy, Retrofête blurs the line between day and night, creating a life-of-the-party aesthetic within each design. The iridescence of the sequins, modern-meets-vintage denim, and sophisticated silk silhouettes — each detail elevates a feeling of nostalgia with a fashion-forward take on confident, sexy style.
About the Role
Joining the Logistics and Operations team, the Logistics Associate will focus on the day-to-day flow of eCommerce orders, returns, and inventory between our warehouse, and customer service team.This role is a critical bridge between systems, people, and product, making sure every order ships accurately, every return is processed efficiently, and every customer issue gets resolved quickly.
Responsibilities:
• Manage the daily order fulfillment process across Retrofête.com and Seroya.com, ensuring timely and accurate shipments through our 3PL/warehouse partners.
• Serve as the primary point of contact between the warehouse and HQ, troubleshooting fulfillment issues, shipping delays, and inventory discrepancies as they arise
• Partner closely with the Customer Service team to resolve order-related inquiries, expedite shipments, and handle escalations with care and urgency
• Process and audit returns, exchanges, and refunds in NetSuite, ensuring inventory is accurately reflected and restocked
• Manage the refurbishing of damaged product and dry-cleaning, coordinating with 3rd party providers and working closely with the Planning team to return inventory to sellable condition
• Track and document warehouse issues as they relate to the eCommerce platform, identifying recurring pain points and partnering with internal teams to drive resolution
• Monitor inventory levels across channels and flag any stock discrepancies, allocation issues, or replenishment needs
• Coordinate with carriers (UPS, FedEx, DHL) on claims, lost packages, and shipping rate optimization
• Collaborate cross-functionally with eCommerce, Wholesale, and Customer Service teams to ensure operational alignment
• Contribute to team projects aimed at streamlining logistics and warehouse processes
Qualifications:
• Bachelor’s degree or equivalent experience (Preferred Fashion Merchandising)
• 2–3 years of logistics, fulfillment, or operations experience in an eCommerce environment
• Strong working knowledge of warehouse operations, 3PL coordination, and shipping carrier processes
• A collaborative mindset and excellent communication skills
• Ability to work both independently and collaboratively in a fast-paced environment
• Sharp attention to detail and strong organizational skills
• A proactive problem-solver who takes ownership and follows through
• Genuine passion for luxury retail and customer service excellence
• Familiarity with Shopify & NetSuite is a plus
Salary : $60,000 - $65,000