What are the responsibilities and job description for the Membership Experience Associate – Opener position at Retro Fitness?
Benefits:
The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.
Benefits and Perks:
- 401(k)
- 401(k) matching
- Employee discounts
- Flexible schedule
- Free uniforms
- Paid time off
- Training & development
- Wellness resources
The Member Experience Associate will ensure that members receive the highest quality of service and facilities, as well as deliver an authentic and welcoming atmosphere.
Benefits and Perks:
- Flexible scheduling
- Growth Opportunities
- Work your scheduled shifts and arrive on time every shift
- OPENING TIME MONDAY_FRIDAY IS 4AM
- Arrive for your shift in full uniform: brand-approved shirt, khaki or black athletic pants, and sneakers (be well groomed, neat, and presentable)
- Aim to exceed customer expectations at every opportunity
- Make eye contact with customers
- Smile authentically at customers
- Speak enthusiastically to customers
- Be attentive and courteous to customers
- Keep a sense of urgency and hustle when it comes to helping customers
- Keep a positive, upbeat personality.
- Be able to communicate clearly, professionally, and proactively when needed.
- Prior experience in sales, retail, or hospitality is helpful.
- Active CPR/AED certification preferred.
- Open the facility on time. We open at 4AM.
- Greet and check in members as they come in.
- Resolve customer issues in an effective manner.
- Sell memberships, retail, and merchandise.
- Follow up with prospects promptly.
- Ensure a safe and clean health club environment for members and staff.
- Follow company policies, procedures, and best practices.