Assistant Community Association Manager

Company Description Retro Community Management is a community association management firm dedicated to providing exceptional service through reliable, responsive, and respectful relationships with clients. The company serves a wide range of residential associations, including single-family, townhome, condominium, and small HOAs. With over 20 years of experience, Retro Community Management tailors its services to meet the unique needs of each community. The team partners closely with Association Boards and unit owners to set and achieve both short-term and long-term goals that enhance community quality and support sound financial stewardship. This approach emphasizes customized management solutions and long-lasting, collaborative partnerships.

Role Description: The Assistant Community Association Manager is a full-time, on-site role with 1 day of remote work that supports the day-to-day management of multiple community associations. This position assists the Community Association Manager with responding to homeowner and Board inquiries, coordinating maintenance requests, and tracking work orders from initiation to completion. Responsibilities include preparing meeting agendas and board packets, documenting meeting minutes, and maintaining accurate records of association activities and compliance matters. The role helps monitor vendor performance, obtain proposals, and support budgeting and financial reporting processes. The Assistant Community Association Manager also collaborates with internal teams and Board members to ensure timely communications, policy enforcement, and smooth execution of community initiatives and projects.

Qualifications

• Strong administrative and organizational skills, including calendar management, document preparation, and accurate recordkeeping.
• Customer service and communication skills to interact professionally with Board members, homeowners, vendors, and colleagues via phone, email, and virtual meetings.
• Basic financial acumen, such as reviewing invoices, assisting with budget preparation, and understanding association assessments and common expenses.
• Proficiency with office and collaboration tools (e.g., Microsoft Office or CINC)
• Ability to prioritize tasks, meet deadlines, and handle multiple communities or projects in a remote work environment with minimal supervision.
• Familiarity with community association operations, HOA/condominium governance, or property management is preferred but not required.
• High school diploma or equivalent required; additional education in business, property management, or a related field is a plus.
• Interest in pursuing professional development or certifications in community association or property management (e.g., CAM, CMCA) is advantageous.