What are the responsibilities and job description for the Sales Engineer, Mid-Market position at retool?
ABOUT RETOOL
Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.
Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.
Let's build the future together!
WHY WE'RE LOOKING FOR YOU:
Our sales engineering team is critical to Retool. Sales Engineers drive revenue by partnering closely with potential customers and ensuring they’re successful with Retool.
A large portion of the Retool sales process is technical, ensuring potential customers understand how to build internal apps with Retool, deploy on their infrastructure, and connect to their critical resources. Building successful relationships with our customers is a key component of this role and you’ll leverage your engineering background to dive in.
Our revenue and business goals this year are aggressive, and we need the right team to help turn prospects into happy Retool customers.
WHAT YOU'LL DO:
Your workday will never be boring. You’ll dive deep with prospects to understand their technical environment and their business goals. You'll create and deliver demos, build apps within Retool with prospects, answer technical questions, and manage the technical close throughout the sales cycle.
At this stage in Retool’s journey, we’ll also look to you to help build new processes and programs to help our sales team meet and exceed quota.
WHO YOU'LL WORK WITH:
You’ll join our team of Sales Engineers and partner closely with our Account Executives. You’ll also work cross-functionally with the rest of the go-to-market team.
You’ll be joining a broader team of Retools who are passionate about serving our customers, enjoy collaborating to build an incredibly innovative product, and partake in some occasional but well-intentioned sarcasm. If this sounds like you, we’d love to hear from you!
IN THIS ROLE, YOU'LL:
- Partner with prospective customers to understand their business goals, workflows, and technical stack, and then shape how Retool can deliver measurable value across the capabilities.
- Lead discovery, architecture design, demos, and technical evaluations
- Build and present custom apps and integrations to demonstrate business impact
- Act as the primary technical contact for prospects during the sales cycle
- Develop reusable technical assets (sample apps, docs, videos) to scale learnings
- Collaborate with Product and Engineering to remove blockers and advocate for customer needs
THE SKILLSET YOU'll BRING:
- 2-4 years in a closing technical pre-sales role
- Experience working with technical prospects and customers
- Expertise in managing pre-sales cycles and conducting technical evaluations using sales methodologies like MEDDPICC
- Strong knowledge of Javascript, SQL, various no-SQL databases, APIs, etc.
- Familiarity with web/software development or a background in computer science/STEM
- Ability to think on your feet and passion for creative solutions
For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles.
This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Tier 1
$209,000 - $253,000 USD
Tier 2
$159,000 - $215,000 USD
Tier 3
$130,000 - $177,000 USD
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
Salary : $209 - $253