What are the responsibilities and job description for the Account Manager, Mid-Market position at retool?
ABOUT RETOOL
Nearly every company in the world runs on custom software for critical operations like tracking performance metrics, handling customer support workflows, building admin dashboards, and countless other processes you might not have even thought of. But most companies don't have adequate resources to properly invest in these tools, leading to a lot of old and clunky internal software or, even worse, users still stuck in manual and spreadsheet flows.
At Retool, we’re building the first enterprise AppGen platform: software that transforms natural language into production-ready code, integrates directly with business data, and meets the highest standards of security and governance. AI is redefining what it means to build software—and who gets to build it. The definition of “developer” now includes analysts, operators, and domain experts creating solutions directly. As the pool of builders widens, so does the complexity of what they need to build. The opportunity is enormous, but so is the challenge of enabling this larger community to build production-grade software safely. That means AI that understands real business data, enforces enterprise policies automatically, and empowers teams to create once and reuse everywhere with shared, trusted components.
Over 100 million hours of work has been automated by developers and domain experts using our platform, freeing them to focus on creative problem-solving and strategic initiatives that drive real business value. The people closest to knowing what needs to be built can now safely create custom solutions within enterprise guardrails. And that's a mission worth striving for.
Let's build the future together!
WHY WE'RE LOOKING FOR YOU:
At Retool, client relationships are our top priority. We're seeking a dedicated and personable account manager to maintain client accounts, ensure customers derive value, manage renewals, identify expansion opportunities, and serve as their primary point of contact. The ideal candidate is passionate about sales, driven to hit targets, and committed to providing exceptional customer service. If you love building meaningful, long-lasting relationships that drive our business forward, you'll thrive in this role.
WHAT YOU'LL DO:
- Close net new revenue through customer expansion and cross-selling new Retool products.
- Execute successful contract renewals.
- Drive quality pipeline growth with new products, application use cases, product updates, and marketing-driven events.
- Understand our customer use cases and their business initiatives to optimize Retool usage and to introduce new use case ideas.
- Deliver optimal forecasts and commercial outcomes by running strategic sales processes with a consistent sales methodology (MEDDPICC, Value Based selling).
- Evaluate core usage trends, articulate Retool's impact, and provide strategic recommendations during account reviews.
- Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution.
- Manage customer expectations with clear communication skills and reliable follow ups.
WHO YOU'LL WORK WITH:
As an Account Manager, you'll work cross-functionally with internal teams, including account executives, sales engineers, technical account managers, deal desk, and legal.
THE SKILLSET YOU'LL BRING:
- Professional experience in a sales or customer service role in the mid-market space (100-1,000 employees).
- Consistent track record of hitting and exceeding quotas for new and expansion business.
- Ability to conduct discovery calls to identify opportunities and build pipeline.
- Strong multitasking and organizational skills.
- Excellent written and verbal communication skills.
- Demonstrated ability to position proposals, negotiate terms, and close deals.
PREFERRED QUALIFICATIONS:
- Proven track record of meeting or exceeding quotas and receiving positive customer feedback.
- Proficiency with common customer relationship management software, such as Outreach, Salesforce and LinkedIn SalesNavigator.
- Professional certification a plus (ex: from Strategic Account Management Association).
For candidates based in the United States, we have three geographic pay zones. For this role, the pay range(s) for this role in each zone is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles.
This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate’s experience and qualifications, and location.
Additional compensation in the form(s) of equity, and/or commission/bonuses are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
Tier 1
$170,340 - $230,460 USD
Tier 2
$144,789 - $195,891 USD
Tier 3
$119,238 - $161,322 USD
Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!
Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.
Salary : $119,238 - $161,322
