Occupancy Clerk

Job Summary

The Occupancy Specialist at Pilgrim Towers North NP, a senior apartment community, is responsible for ensuring full compliance with HUD program regulations while managing all aspects of resident occupancy. This role oversees tenant records, certifications, and the occupancy lifecycle from move-in through move-out. The position requires strong attention to detail, excellent organizational skills, and a commitment to providing outstanding customer service to support a compliant, efficient, and welcoming housing environment for residents.

Duties and Responsibilities

Occupancy Management

• Manage all aspects of the occupancy process, including move-ins, move-outs, annual recertifications, and interim certifications, in compliance with HUD program requirements.

• Maintain an accurate and up-to-date waiting list of prospective residents.

• Schedule and conduct monthly resident interviews, collecting and verifying all documentation required for certifications and recertifications.

• Ensure timely completion of all occupancy-related tasks in accordance with established deadlines and regulatory guidelines.

Regulatory Compliance

• Maintain complete, accurate, and confidential tenant files in accordance with HUD standards.

• Process background checks, credit reports, special claims, and all required documentation for applicants and residents.

• Run monthly EIV reports, ensure compliance with HUD requirements, and maintain organized EIV binders for audits and reviews.

• Assist with addressing and resolving findings from Management and Occupancy Reviews (MORs), ensuring deficiencies are corrected promptly.

Customer Service and Resident Relations

• Build and maintain positive relationships with residents by providing exceptional customer service to a diverse senior population.

• Respond to resident questions and concerns in a timely, professional, and courteous manner.

• Collaborate with the property management team to support resident satisfaction and promote a well-functioning community.

Qualifications

Education and Experience

• Previous experience and working knowledge of HUD occupancy regulations is required.

• Occupancy Specialist and/or Tax Credit Specialist certifications are preferred.

• Experience with occupancy management software, particularly OneSite, is strongly preferred.

Skills and Abilities

• Strong organizational, verbal, and written communication skills.

• Ability to analyze and manage sensitive and confidential information in compliance with applicable regulations.

• Excellent attention to detail and ability to manage multiple priorities effectively.

• Strong interpersonal skills with a customer-focused approach.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and occupancy software systems.

Other Requirements

• Ability to work independently and collaboratively as part of a team while maintaining a positive and professional demeanor.

• Must successfully pass background and credit checks in accordance with RHF policies.

• Flexibility to work occasional evenings or weekends, as needed.

Compensation:

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

The role is considered non-exempt (Full-Time, 20 Hours/Week) so will be eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $26.00- $28.00 per hour

Benefits:

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Why RHF?

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.

Salary : $26 - $28