Apartment Resident Manager

Job Summary

The Apartment Resident Manager at Pioneer Towers, a 198-unit affordable senior living community in Sacramento, California, is responsible for overseeing the day-to-day operations of the property while ensuring exceptional customer service, regulatory compliance, and high-quality property management. This role provides leadership and operational oversight to maintain a safe, well-maintained, and welcoming community that supports the needs of its residents and aligns with organizational standards.

This is a required on-site position. To support the operational needs of the community and provide timely response to resident and property matters, the Resident Manager is required to reside on-site. A designated one-bedroom apartment is provided as a condition of employment.

Duties and Responsibilities

Property Management

• Oversee all aspects of daily operations for the property, including leasing, resident relations, and facilities management.
• Prepare and manage budgets, ensuring the financial health of the property by controlling expenses and maximizing occupancy.
• Oversee maintenance staff and coordinate with vendors for repairs, renovations, and preventative maintenance to ensure the property is well-maintained.
• Conduct regular inspections of property, common areas, and individual units to ensure compliance with cleanliness standards.
• Review and approve purchase orders, invoices, and other financial documents related to property operations.

Leasing and Occupancy

• Manage leasing activities, including marketing available units, conducting tours, and processing applications.
• Maximize occupancy by actively managing leasing efforts, monitoring vacancy rates, and retaining current residents.
• Coordinate move-ins and move-outs, ensuring that vacant units are prepared promptly for new residents.

Resident Relations & Services

• Foster a positive community atmosphere by organizing and supporting resident activities, events, and services.
• Oversee the Activities Department to ensure a vibrant calendar of events that promotes engagement, wellness, and social connection.
• Address residents’ concerns and resolve disputes in a timely and professional manner, ensuring the satisfaction and well-being of all residents.
• Serve as a liaison between residents, their families, and leadership, communicating concerns, suggestions, and feedback.
• Work closely with the Social Services team to ensure residents have access to necessary supportive services.

Compliance and Reporting

• Ensure full compliance with HUD and LIHTC, and other affordable housing program requirements, including income verification, annual recertifications, and occupancy standards.
• Prepares property for all audits and inspections, with or including, but not limited to MOR, REAC, regulatory agency and investors.
• Maintain accurate, audit-ready resident files and property records.
• Stay informed of changes in affordable housing regulations to ensure ongoing compliance.
• Assist with regulatory audits and inspections by providing necessary documentation and reports.

Education and Experience

• High school diploma or equivalent required; experience in property management, business administration, or a related field preferred.
• Minimum of 3-6 years of experience in property management, preferably in HUD, LIHTC and affordable housing or senior living.
• Experience with HUD and other affordable housing programs is strongly preferred.
• Familiarity with property management software (e.g., Yardi, RealPage) is a plus.

Skills and Abilities

• Strong leadership and organizational skills, with the ability to manage a team and work with diverse groups of residents.
• Excellent communication skills, both written and verbal, with the ability to interact with residents, families, staff, and external partners.
• Proficient in property management software (e.g., Yardi, RealPage) and Microsoft Office Suite (Word, Excel, Outlook).
• Strong problem-solving skills, with the ability to manage complex situations and make decisions that align with company policies and resident needs.
• Ability to work independently and prioritize tasks in a fast-paced environment.

Other Requirements

• This position requires the selected candidate to reside on-site as part of their role.
• Ability to work flexible hours, including weekends and evenings, as needed.
• Must pass all pre-employment screening requirements, including reference verification.

Physical Demands and Work Environment

• Work is primarily in an office setting but may require property tours and physical inspections of units and common areas.
• Must be able to sit, stand, walk, and perform tasks requiring manual dexterity and visual acuity.
• Must be able to lift up to 25 lbs. and occasionally perform physical tasks related to property management.
• The work environment is typically climate-controlled but may involve exposure to various weather conditions when conducting outdoor inspections or activities.

Compensation: 

Actual base salary is determined based on several factors, including but not limited to geography, job-related knowledge, experience, and budget considerations. The starting salary within the range is typically aligned with the minimum experience required for the role.

The role is considered exempt, so it is not eligible for overtime pay in accordance with federal and state law. The anticipated base pay range for the position is $50,000 - $70,000 annually (equivalent to approximately $25.00 - $35.00per hour).

Benefits: 

• Competitive pay
• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement savings plan
• Employee assistance and more
• Term life and Voluntary supplemental life insurance

Additional Benefit

• Includes a 1-bedroom apartment unit.

Why RHF? 

At RHF, we are dedicated to making a meaningful difference in the lives of our residents. We strive to create vibrant communities where individuals can thrive, regardless of age or background. With over 60 years of experience in providing affordable housing and supportive services, RHF is a mission-driven organization that focuses on the well-being, independence, and dignity of every resident we serve. We offer a collaborative and supportive work environment, opportunities for professional growth, and a commitment to making a lasting impact in the communities we serve. Join us in our mission to create positive change and improve lives—because at RHF, we believe in making every day better for those who need it most.