Medical Receptionist - 3 yrs healthcare exp req'd

Retina-Vitreous Surgeons of CNY, P.C. is growing and were seeking candidates with a passion to provide our patients with outstanding customer service.

Job Summary:

Provide administrative support to physicians and staff to ensure the smooth and efficient operation of the office. Duties include performing routine clerical tasks such as checking patients documents and collecting co-payments and outstanding balances. Consistently maintain a professional and positive demeanor in person and phone interactions to promote a high standard of patient service and care.

Mission Statement

RVSCNY is dedicated to preserving and restoring vision through compassionate, cutting-edge care. We provide the highest standard of medical and surgical treatment for retinal disease, driven by clinical excellence, innovative research and patient centered care. Our mission is to improve the quality of life for every patient by delivering timely, personalized, and evidence-based retinal care in a respectful and supportive environment.

Vision Statement

Our vision at RVSCNY is to be a national leader in retina care, advancing innovation, shaping the future and setting standards of excellence in retinal medicine, research, patient care and patient experience. We envision a world where every patient receives seamless care. Fulfilling our mission and vision starts by embodying our core values together. We must lead by example and put our principles into action every day. At RVSCNY, each staff member is valued, empowered and supported in their professional growth through collaboration, dedication, hard work and continuous learning. We are a team bound by mutual respect, integrity, and shared commitment to delivering exceptional care.

The Medical Receptionist will be required to travel to provide reception assistance at our Ithaca, Vestal or Watertown offices on occasion for coverage. Travel milage and a travel stipend will be provided when traveling.

Essential Job Duties and Responsibilities: (Additional duties may be assigned)

• Greet and respond to patients at the check-in/check-out desk in a positive, friendly and helpful manner.
• Confirm all patient demographic information upon arrival, including address, phone numbers, and insurance information. Uses the patient’s date of birth to look up the patient’s account to ensure patient accuracy and privacy.
• Responsible for scheduling patients for follow up appointments assuring Doctors schedules are correct throughout day.
• Follows established scheduling protocols.
• Directs clinical concerns to appropriate staff members for triage when necessary.
• Demonstrates computer skills to accurately maintain and develop an understanding of appropriate scheduling protocols based on established policies. Responds to all system alerts.
• Uses the E-paces program to identify Medicaid eligibility and other insurance coverage.
• Document all payment collected on daily cash log. Responsible for producing a computer-generated receipt for all transactions.
• Responsible for balancing daily cash log and reconcile all payments received.
• Accurately documents clinical messages, verifying the spelling of the patient’s name, phone number and date of birth. Uses clinically appropriate language.
• Generates no show and recall letters for patients on a daily basis.
• Attend continuing education opportunities when offered.
• Performs other related duties as assigned.

Supervisory Responsibilities:

This position does not have any supervisory responsibilities.

Education and Experience:

Three (3) or more years’ healthcare receptionist experience desired.

HS diploma or GED required.

Associates degree or certificate from medical assisting or secretarial program preferred.

Knowledge of all types of commercial and Medicare insurance.

Experience using a personal computer in a windows environment.

Excellent typing skills required.

Ability to use two computer monitors at once.

Equivalent combinations of education and work experience will be considered.

Equipment, Machines and Software Used:

Ability to operate a computer, printer, telephone, fax machine, photocopier, and postage meter.

Computer Software: Nextech, MDI, Microsoft to include Outlook/Express, Excel and Word.

Knowledge, Skills, and Abilities:

Computer proficiency includes word processing, data entry, spreadsheets, and generating reports using standard software applications.

Demonstrates professional appearance, manners and decorum.

Maintain a positive relationship with patients, physicians and other staff. Is conscientious of other people’s feelings and rights. Is always polite.

Ability to maintain patient confidentiality.

Ability to multi-task in a fast-paced environment.

Strong interpersonal and communication skills and the ability to work effectively with individuals at all levels of the organization structure.

Some analytical ability to gather and summarize data, find solutions to various administrative problems, and prioritize work.

Must be detail-oriented and well organized.

Physical and Mental Requirements:

Ability to sit, stand, walk, talk, hear, use hands to finger, grasp, handle or feel, crouch, bend or kneel, and perform repetitive motions of the hands and/or wrists.

Ability to exert up to 30 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.

Close mental and visual attention required to perform a wide variety of tasks dealing primarily with operating a multi-line telephone, using a computer terminal, and filing/sorting.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid sick time
• Paid time off
• Retirement plan
• Vision insurance

Experience:

• healthcare receptionist: 3 years (Required)
• health insurance: 3 years (Required)

Ability to Commute:

• Liverpool, NY 13088 (Required)

Work Location: In person

Salary : $20