MEDICAL RECEPTIONIST/PATIENT REGISTRAR

About Company:

Join Baton Rouge’s premier retinal care team! For over 20 years, Retina & Vitreous of Louisiana has led the way in patient care—now we’re looking for passionate professionals ready to elevate patient care and their careers.

About the Role:

The Medical Receptionist/Patient Registrar at Retina & Vitreous of Louisiana plays a critical role in ensuring a smooth and welcoming experience for patients from the moment they enter the facility. This position is responsible for managing patient check-ins, verifying insurance information, and accurately entering patient data into electronic health records. The role requires effective communication with patients, healthcare providers, and insurance companies to facilitate appointments and resolve any administrative issues. By maintaining organized and up-to-date patient records, the Medical Receptionist/Patient Registrar supports the clinical team in delivering timely and efficient care. Ultimately, this position contributes to the overall patient satisfaction and operational efficiency of the practice.

Minimum Qualifications:

• High school diploma or equivalent.
• Previous experience in a medical office or healthcare setting, preferably in patient registration or front desk operations.
• Basic knowledge of medical terminology and insurance processes.
• Proficiency with electronic health record (EHR) systems and standard office software.
• Strong communication and customer service skills.

Preferred Qualifications:

• Certification as a Medical Administrative Assistant or similar credential.
• Experience working in Ophthalmology or specialty medical practices.
• Familiarity with insurance verification software and billing procedures.
• Advanced computer skills including scheduling software and data management.

Responsibilities:

• Greet and check in patients promptly and courteously upon arrival.
• Verify patient insurance coverage and collect necessary co-payments or fees.
• Accurately enter and update patient demographic and medical information in the electronic health record system.
• Schedule and confirm patient appointments, coordinating with clinical staff as needed.
• Answer phone calls, respond to patient inquiries, and direct calls to appropriate personnel.
• Maintain confidentiality and comply with HIPAA regulations in handling patient information.
• Assist with administrative tasks such as filing, faxing, and managing patient records.
• Coordinate with insurance companies to resolve coverage or billing issues.

Skills:

The Medical Receptionist/Patient Registrar utilizes strong organizational skills daily to manage patient flow and maintain accurate records, ensuring that all data entered into the EHR system is precise and up-to-date. Effective communication skills are essential for interacting with patients, healthcare providers, and insurance representatives, facilitating clear and compassionate exchanges. Problem-solving abilities help in addressing scheduling conflicts, insurance verification issues, and patient concerns efficiently. Attention to detail is critical when verifying insurance information and collecting payments to prevent billing errors. Additionally, proficiency with technology, including EHR and office software, supports smooth administrative operations and enhances overall patient experience.