What are the responsibilities and job description for the Customer Account Supervisor position at Retail Options?
Job Title: Customer Account Supervisor
Are you a natural leader who enjoys building strong customer relationships while keeping operations running smoothly?
We’re seeking a Customer Account Supervisor to lead a high-performing account management team and ensure exceptional service for our customers in the industrial and manufacturing sector.
In this role, you’ll combine your leadership skills, mechanical aptitude, and customer-first mindset to oversee daily operations, support a team of account managers, and help customers get the solutions they need to keep their businesses moving.
What You’ll Do
Are you a natural leader who enjoys building strong customer relationships while keeping operations running smoothly?
We’re seeking a Customer Account Supervisor to lead a high-performing account management team and ensure exceptional service for our customers in the industrial and manufacturing sector.
In this role, you’ll combine your leadership skills, mechanical aptitude, and customer-first mindset to oversee daily operations, support a team of account managers, and help customers get the solutions they need to keep their businesses moving.
What You’ll Do
- Lead and mentor a team of account managers, providing coaching, training, and support.
- Build and maintain strong relationships with customers to drive retention and growth.
- Review and approve customer quotes and orders, ensuring accuracy and timeliness.
- Support your team with escalated issues, helping resolve complex orders and customer needs.
- Identify opportunities to improve processes for greater efficiency and customer satisfaction.
- Monitor the order entry and fulfillment process to ensure smooth operations.
- Partner with internal teams to meet customer expectations and exceed service goals.
- Actively contribute ideas to improve quality, efficiency, and cost savings across the department.
- Bachelor’s degree preferred.
- 2–4 years of technical customer sales or account management experience.
- Previous supervisory experience strongly preferred.
- Strong mechanical aptitude and comfort working in the manufacturing sector.
- Excellent communication skills and phone presence.
- Sharp attention to detail and strong organizational skills.
- Ability to lead, motivate, and develop a team.
- Lead a customer-focused team in a growing industrial organization.
- Have a direct impact on both customer satisfaction and company growth.
- Work in a collaborative environment where your ideas for improvement are valued.
- Competitive compensation and benefits package.
