What are the responsibilities and job description for the Lead Patient Access Rep position at Resurgens Orthopaedics?
Job Type
Full-time
Description
Management:
Assures That
Assures that:
3 to 5 years of related office management experience including accounts receivable, collections, and front
office operations in a medical office.
Full-time
Description
Management:
Assures That
- Front office staff are scheduled appropriately
- Areas of improvement and identified and addressed with corrective actions
- Communication with physicians and Operations Manager is timely and effective
- Daily office operations are efficient and effective
Assures that:
- Patient pre-visit process is complete and accurate
- Patients are greeted and checked-out in a prompt, courteous, and helpful manner
- Patient’s questions concerning appointments, charges, billing, etc are resolved in a timely manner
- Patient payments are collected at the time of visit
- Patient co-payments are collected at the time of visit
- Payments are balanced and forwarded to Revenue Cycle Manager
- Guarantor, insurance eligibility and coverage, and method of payment is established for each patient
- Insurance benefits are obtained and related to patient prior to physician contact
- Patients with outstanding debts are referred to billing/collections prior to physician contact
- Demographics are entered appropriately into the computer
- Records are accurately and fully completed
- Patient appointments are scheduled accurately as outlined in the established protocol
- Follow up visits and procedures are scheduled accurately and in timely
- Incoming phone calls are answered promptly and professionally within the front office
- The answering service is activated and relieved of calls as necessary
- Calls to physicians are properly screened
- Each physician’s schedule is filled in the most efficient manner by reviewing each schedule daily
- All employees are aware of established policies and procedures and that all duties of the front-office staff are performed accordingly
- Ordering of office supplies
- Policies and procedures are maintained and developed as necessary and are made available to the appropriate personnel
3 to 5 years of related office management experience including accounts receivable, collections, and front
office operations in a medical office.