Credit Collection Specialist

Credit-Collection Specialist

The Collections Specialist oversees the credit approval process and recovers outstanding payments from customers. This role is responsible for resolving overdue accounts and collecting payments to maintain healthy cash flow by evaluating credit risk, constant communication with customers, and resolving billing discrepancies. The ideal candidate is professional, trustworthy, detail-oriented, and committed to providing excellent customer service regarding account status, payments, and billing concerns.

Key Responsibilities

· Perform daily collection of invoice payments via phone, email, and online portals

· Provide exceptional customer service related to invoices, account balances, and billing inquiries

· Investigate and resolve billing discrepancies in a timely and professional manner

· Audit invoices to ensure compliance with customer billing requirements

· Support customers on payment portal and process credit card payments securely and accurately

· Process and review customer credit applications

· Maintain accurate records of collection activities, payment arrangements, and account updates

· Collaborate[MS1] with internal departments to resolve customer account issues

· Monitor aging reports and follow up on past due accounts to reduce delinquency

Requirements

· Bi-Lingual – Spanish/English preferred

· Previous collection or accounts receivable experience preferred

· Knowledgeable in MS Word/Excel software with basic computer skills

· Strong phone etiquette and professional email communication skills

· Excellent communication, customer service, and interpersonal skills

· Strong attention to detail and problem-solving abilities

· Reliable, organized, and positive attitude

· Completion of High School

Benefits

· Group medical, vision, and dental insurance

· Additional ancillary benefits available for purchase (STD, LTD, Accident, CI)

· Company paid life insurance of $15,000 (option to purchase more)

· 401k plan with company match

· Employee Stock Ownership Plan (ESOP)

· Tuition partial reimbursement program

Why this role actually matters

This isn't a back-office, behind-the-scenes job. The person in this seat directly protects the company's cash flow. They're the one deciding whether a customer gets to keep moving freight with the company or needs to settle up first. That's real authority and real trust for an entry-level seat.

What the day-to-day actually looks like

You're not just chasing down overdue invoices. You're evaluating credit risk on accounts, which means you're making judgment calls that affect the business. You're talking to customers, sometimes having the tough conversation that nobody wants to have, but you're also the one who resolves billing confusion and keeps relationships intact. It's part detective work, part diplomacy, part numbers.

Door into a bigger industry

This is genuinely a way in. Logistics and transportation touch everything, oil and gas, retail, manufacturing, you name it. Someone who does well here has a real path forward into account management, credit, or operations down the line. It's a foot in the door to an industry that isn't going anywhere.

Stability & Culture

This company has been around a long time, and people don't leave. Low turnover, long-standing customer relationships, a genuinely supportive, family-feel environment. That's worth something, especially right now when a lot of companies feel unstable.

Exciting New Technology

There's also a new system rolling out company-wide in mid-August, so whoever steps into this role gets to be trained and set up fresh on it, not stuck learning someone else's old habits.

Benefits

Most entry-level roles at this pay point don't come with an Employee Stock Ownership Plan or tuition reimbursement. Medical, dental, vision, life insurance, and a 401k match are table stakes, but the ESOP and tuition piece are the things worth pausing on. That's the company investing in people long term, not just filling a seat.

Pay: $40,000.00 - $40,001.00 per year

Benefits:

• 401(k)
• Employee stock purchase plan
• Health insurance
• Opportunities for advancement
• Paid time off

Experience:

• Accounts receivable: 1 year (Preferred)

Work Location: In person

Salary : $40,000 - $40,001