What are the responsibilities and job description for the Vice President, Sales - Retail position at ResultsCX?
Vice President, Sales - Retail
Full Location: Remote - US
We are looking for a Vice President, Sales - Retail proven new business hunter with deep domain expertise in Retail outsourcing. This is not a services generalist role. We need someone who understands the Retail landscape at a granular level — a market SME and thought leader who can engage C-suite decision-makers with industry-specific insight and immediately establish credibility through domain knowledge.
The Vice President, Sales - Retail will be responsible for identifying, developing, and closing new logo relationships with mid-market and enterprise organizations across the Retail vertical. This individual will build the market, not just work a pipeline — combining proactive business development, strategic positioning, and executive relationship building to drive new client acquisition in a defined vertical.
What Will You Do:
- Hunt and close new logo business within the Retail vertical, with a consistent track record of landing 3+ new logos per year
- Develop and execute a market development strategy targeting diversified retail organizations
- Build deep, value-based relationships with C-suite and VP-level decision-makers across operations, customer experience, claims, compliance, and procurement
- Serve as a recognized thought leader in Retail outsourcing — leveraging domain expertise to shape client conversations around industry trends, regulatory pressures, and operational transformation
- Lead strategic sessions with prospective clients that go beyond capability presentations — providing consultative insight on how outsourcing solutions address real business challenges in their environment
- Manage the full sales cycle from identification and qualification through needs assessment, solution design, presentation, and contract negotiation
- Collaborate with internal operations, solution design, and compliance SMEs to develop differentiated, vertical-specific proposals
- Maintain a disciplined pipeline with weekly forecasts against revenue targets, consistently meeting or exceeding annual new business goals
- Represent ResultsCX at industry events, conferences, and forums to build brand visibility and market credibility within Retail.
What You Bring:
- 10+ years of enterprise new business sales experience, with a minimum of 5 years selling outsourced services specifically within Retail vertical.
- Demonstrated track record of consistently closing 3+ new logo deals per year in high-value, complex sales environments
- Deep domain expertise in Retail operations — partnering with retail clients to optimize customer experience, streamline operations, improve compliance, and drive business performance.
- Established executive network within the Retail ecosystem
- Ability to position yourself as a market SME and thought leader, not just a relationship manager — clients should view you as someone who understands their business at a strategic level
- Entrepreneurial mindset with the ability to build a market from the ground up, not just inherit a book
- Strong executive presence with the ability to engage, influence, and close at the C-suite level
- Bachelor’s degree in business, Finance, or related field
- Willingness to travel a minimum of 50%
About ResultsCX:
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30+-year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.