Retail Sales & Client Experience Specialist

Benefits:

• Bonus based on performance
• Employee discounts
• Wellness resources
  
  
  

Benefits/Perks

• Full benefits package (for full-time team members)
• Competitive hourly pay performance bonuses (based on memberships/packages and team goals)
• Free and discounted wellness services
• Relaxed, wellness-focused workplace
• Casual dress code
• Supportive, team-oriented culture
• Clear growth path for high performers (Senior Consultant → Leadership opportunities)
  
  
  

Company Overview

At Restore Hyper Wellness – the nation’s leader in cutting-edge wellness services – we help people feel better, look better, and perform at their best. Our mission is to make Hyper Wellness® accessible, affordable, and even fun.

We’re building a team of people who bring positive energy, love helping others, and thrive in a culture where great service and great sales go together.

Job Summary

As a Wellness Sales Consultant, (we call them Hyper Wellness Representatives) you’ll deliver a 5-star client experience and help clients commit to a consistent wellness routine by recommending and closing the right membership or package.

This is not a traditional front-desk/reception role. You’ll do some scheduling and onboarding — but the heart of the job is consultative selling, follow-up, and helping clients take action.

If you’re energized by people, goals, and a fast-paced studio environment, you’ll love it here.

What You’ll Do

Sales & Client Growth (Core of the role)

• Use a consultative approach to understand client goals and recommend personalized solutions
• Give studio tours and confidently present and close memberships/service packages
• Own follow-up: respond to inquiries, re-engage leads, and convert first-time visitors into repeat clients
• Help drive studio performance through strong conversion habits and team collaboration
  
  
  

Client Experience & Education

• Welcome and assist clients with warmth, professionalism, and positive energy
• Educate clients on the benefits, protocols, and safety of our services (we train you)
• Create a consistent, elevated experience that keeps clients coming back
  
  
  

Studio Operations

• Manage check-ins, scheduling, and onboarding (including medical waivers and POS profile creation)
• Answer calls/texts, return voicemails, and assist with booking/rescheduling
• Maintain a clean, safe, welcoming studio and support day-to-day operations
• Execute opening/closing duties
  
  
  

Culture

• Embody Restore’s mission, values, and Hyper Wellness® lifestyle
• Contribute to a high-energy team culture where everyone feels seen and supported
  
  
  

Success Looks Like

• Strong tour-to-sale and first-visit conversion
• Consistent membership/package closes through goal-based conversations
• Fast, professional follow-up and excellent communication
• High client satisfaction and repeat visits
• Reliable execution and attention to detail in onboarding/POS
  
  
  

Qualifications

Must-haves

• 1 year experience in sales or membership/package selling (such as fitness, wellness, med-spa, boutique retail, hospitality)
• Comfortable asking for the sale and handling common objections with confidence and empathy
• Strong communication skills and follow-up habits (phone/text/email)
• Coachable, proactive, team-first mindset
• Interest in health and wellness — you don’t need to be an expert, but you should enjoy learning and sharing it
• Willingness to work weekends (it’s our busiest — and most fun — time)
  
  
  

Nice-to-haves

• Experience selling memberships (fitness studios, gyms, spas, med-spas)
• CRM/POS experience and strong organization
• Prior role with goals, quotas, or performance-based pay
  
  
  

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Restore Hyper Wellness.