What are the responsibilities and job description for the General Manager/Assistant General Manager position at Restore Hyper Wellness - RHWS037?
Why This Role Matters
The Assistant General Manager for this studio functions as the primary on-site leader, since the General Manager oversees two locations. You are the face of this studio — present five days a week (including at least one weekend day), setting the energy on the floor, driving sales, and ensuring every client and team member feels your impact! This is a role for someone who wants real ownership of a studio's day-to-day success.
The Assistant General Manager for this studio functions as the primary on-site leader, since the General Manager oversees two locations. You are the face of this studio — present five days a week (including at least one weekend day), setting the energy on the floor, driving sales, and ensuring every client and team member feels your impact! This is a role for someone who wants real ownership of a studio's day-to-day success.
What We're Looking For
The ideal Assistant General Manager is, first and foremost, two things: the front-of-house Captain and a proven sales expert.
The ideal Assistant General Manager is, first and foremost, two things: the front-of-house Captain and a proven sales expert.
Captain
You set the energy, tone, and standard for every Hyper Wellness Rep on the floor. You're the one running pre-shift huddles, role-playing sales scenarios, coaching in real time, and keeping morale high even on the busiest days. You lead from the front, modeling the kind of warm, polished hospitality that turns first-time visitors into loyal members. While you report to the General Manager, you are the day-to-day heartbeat of this studio.
You set the energy, tone, and standard for every Hyper Wellness Rep on the floor. You're the one running pre-shift huddles, role-playing sales scenarios, coaching in real time, and keeping morale high even on the busiest days. You lead from the front, modeling the kind of warm, polished hospitality that turns first-time visitors into loyal members. While you report to the General Manager, you are the day-to-day heartbeat of this studio.
Sales Expert
You have a track record — not just an interest — in selling memberships and services in a high-touch, consultative environment. You understand how to guide a client from curiosity to commitment, and you coach your team to do the same. You're comfortable owning sales targets and energized by hitting them.
You have a track record — not just an interest — in selling memberships and services in a high-touch, consultative environment. You understand how to guide a client from curiosity to commitment, and you coach your team to do the same. You're comfortable owning sales targets and energized by hitting them.
Beyond those two non-negotiables, you're a systems thinker who builds smooth workflows so the team understands not just the "what" but the "why." You treat membership retention as relationship-building, remembering client preferences, anticipating concerns, and cultivating long-term trust.
About Restore Hyper Wellness
Restore Hyper Wellness is the award-winning creator of Hyper Wellness® — a revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best. By joining Restore, you become part of a movement dedicated to helping people expand their potential and do more of what they love.
Restore Hyper Wellness is the award-winning creator of Hyper Wellness® — a revolutionary new category in health. With more than 200 studios across 40 states, we deliver innovative, science-backed therapies that empower clients to look and feel their best. By joining Restore, you become part of a movement dedicated to helping people expand their potential and do more of what they love.
Role Overview
As Assistant General Manager of our Port Chester studio, you'll serve as the primary in-studio leader, present five days a week to drive sales performance, develop the front-of-house team, and deliver an exceptional client experience. While you'll partner closely with the General Manager on strategy and goals, you'll own the daily execution — setting the pace on the floor, coaching Hyper Wellness Reps through real-time feedback and role plays, and personally modeling the hospitality and sales approach you expect from your team.
As Assistant General Manager of our Port Chester studio, you'll serve as the primary in-studio leader, present five days a week to drive sales performance, develop the front-of-house team, and deliver an exceptional client experience. While you'll partner closely with the General Manager on strategy and goals, you'll own the daily execution — setting the pace on the floor, coaching Hyper Wellness Reps through real-time feedback and role plays, and personally modeling the hospitality and sales approach you expect from your team.
Location:
Port Chester, Westchester - located in the Gateway Shopping Center near Target and Whole Foods. Reports To: General Manager Job Type: Full-Time Schedule: 5 days per week in-studio, including evenings, weekends, and holidays as needed
Port Chester, Westchester - located in the Gateway Shopping Center near Target and Whole Foods. Reports To: General Manager Job Type: Full-Time Schedule: 5 days per week in-studio, including evenings, weekends, and holidays as needed
Key Responsibilities
Sales Performance
Sales Performance
- Own the studio's daily sales rhythm — personally selling memberships and services while coaching Reps to do the same.
- Run sales role plays, objection-handling sessions, and real-time floor coaching to sharpen the team's closing skills.
- Drive KPI achievement across membership sales, service bookings, and retention metrics.
- Partner with the GM to set and track daily, weekly, and monthly sales goals.
People Leadership
- Serve as the front-of-house captain — setting the energy, pace, and professional standard for every shift.
- Coach, mentor, and develop Hyper Wellness Reps through regular feedback, recognition, and structured training.
- Lead pre-shift meetings, maintain high team morale, and foster a culture of accountability and growth.
- Build the team's hospitality instincts so that five-star service is second nature, not a checklist.
Client Experience
- Model Restore's hospitality standards in every client interaction.
- Support membership engagement, retention, and issue resolution.
- Proactively de-escalate and resolve client concerns before they escalate.
Products, Services & Operations
- Maintain in-depth knowledge of therapies, pricing, and compliance to coach staff with confidence.
- Ensure the studio is consistently clean, safe, welcoming, and on-brand.
- Assist in executing marketing and operational initiatives alongside the GM.
Qualifications
- Proven track record in sales, ideally selling memberships, services, or in a consultative retail environment (required).
- 1 year of management or team leadership experience (required).
- 4 years of customer-facing experience (preferred).
- High energy, coachable, and comfortable leading from the front of the house.
- Strong de-escalation and communication skills (written and verbal).
- Intermediate computer proficiency and ability to multi-task across client and staff needs.
- Education: High School Diploma or equivalent (required).
Benefits
- Health Coverage: Medical, dental, vision, disability, and life insurance
- Paid Time Off (PTO): Available for Full-Time team staff.
- Wellness Perks: Complimentary and discounted Restore services.
- Retirement: 401k plan.
- Compensation: Monthly Bonus plans.
- Career Growth: Pathways to advance within Restore's leadership structure.
Why You'll Love Working With Us
- Pioneering Wellness: Work for an industry leader shaping the future of wellness.
- Real Ownership: Function as the primary in-studio leader with day-to-day impact on both clients and employees.
- Innovation & Collaboration: Operate in a dynamic environment that values teamwork and creativity.
- Employee Wellness: Enjoy complimentary access to Restore's therapies.
- Career Growth: Step into leadership development opportunities within a rapidly expanding company.
Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $52,000 - $65,000