What are the responsibilities and job description for the Dispensary Associate position at Restore Dispensaries?
About Restore - Dispensing HAPPINESS Through Service
Founded in 2018, Restore Dispensaries is a premier multi-state medical marijuana dispensary dedicated to providing state-eligible patients with responsible, compassionate care through marijuana-based medicine.
We strive to support the continued progress of the medical marijuana industry while making a positive impact in our communities through patient education, fundraising initiatives, and community drives. Restore Dispensaries has been named Philly’s Best Medical Marijuana Dispensary by Metro Philly readers five years in a row (2021, 2022, 2023, 2024, and 2025).
Our strength is in our people. At Restore, we encourage individuality and self-expression -whether that’s vibrant hair color, tattoos, or your favorite sneakers. We are proud to foster an inclusive, diverse, and welcoming workplace where you can bring your whole self to work.
About The Role
Restore is seeking a part-time Dispensary Associate for our local store.
This role is ideal for candidates with prior experience in customer service, cash handling, and medical marijuana knowledge who are passionate about patient care and education.
Dispensary Associates are the face of Restore. You will guide patients through their purchasing experience, helping them feel informed, comfortable, and supported in their medication choices.
Key Responsibilities
Founded in 2018, Restore Dispensaries is a premier multi-state medical marijuana dispensary dedicated to providing state-eligible patients with responsible, compassionate care through marijuana-based medicine.
We strive to support the continued progress of the medical marijuana industry while making a positive impact in our communities through patient education, fundraising initiatives, and community drives. Restore Dispensaries has been named Philly’s Best Medical Marijuana Dispensary by Metro Philly readers five years in a row (2021, 2022, 2023, 2024, and 2025).
Our strength is in our people. At Restore, we encourage individuality and self-expression -whether that’s vibrant hair color, tattoos, or your favorite sneakers. We are proud to foster an inclusive, diverse, and welcoming workplace where you can bring your whole self to work.
About The Role
Restore is seeking a part-time Dispensary Associate for our local store.
This role is ideal for candidates with prior experience in customer service, cash handling, and medical marijuana knowledge who are passionate about patient care and education.
Dispensary Associates are the face of Restore. You will guide patients through their purchasing experience, helping them feel informed, comfortable, and supported in their medication choices.
Key Responsibilities
- Manage the patient check-in process while maintaining confidentiality and compliance
- Accurately fulfill and prepare patient orders promptly
- Enter patient and product information into MJ Freeway, label products, apply discounts/rewards, and complete transactions
- Perform accurate cash handling in accordance with SOPs
- Maintain compliance standards and prevent diversion
- Assist with daily inventory counts and product organization
- Maintain a clean, organized, and well-stocked dispensary
- Adapt to varying sales volumes while maintaining a positive patient experience
- Provide product education and personalized guidance to patients
- Represent the Restore brand with professionalism and enthusiasm
- Must be at least 21 years of age at the time of hire
- Experience in customer service (retail, hospitality, or patient-facing roles preferred)
- Cash handling experience with strong accuracy
- Working knowledge of medical marijuana products and their potential benefits
- Basic math and computer proficiency
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Flexibility to work opening, closing, weekends, and holidays
- Compassion
- A genuine desire to help patients
- Strong listening skills and empathy
- Ability to build trust and rapport
- Adaptability
- Comfortable with change and new processes
- Calm under pressure
- Team-oriented mindset
- Growth Mindset
- Eagerness to learn and develop
- Openness to feedback
- Respectful and positive attitude
- Experience in the medical marijuana industry
- Advanced product knowledge
- Strong relationship-building skills
- A passion for patient education