Extended Case Manager

Job Title: Extended Case Manager

Department: Reentry Programs and Services

Salary range $22.00-$26.00

Hours: Mon-Fri (occasional evenings and weekends)

Employment type: PTE (20-25 hrs. wk.)

Reporting to: Extended Care Manager I

Organization Overview

Restorative Partners, Inc. (RP) is a nonprofit dedicated to transforming lives affected by crime through healing services and supportive relationships. We champion dignity, respect, and the capacity for change in every individual. Our goal is to accompany those impacted by crime on their journey of restoration, fostering accountability and promoting non-violence. Through education, compassion, and restorative practices, we strive to break cycles of harm and build a more just community.

Position Overview

As part of the CalAIM team, the ECM Care Manager assists CenCal Health Members in coordinating comprehensive care as an integral part of an interdisciplinary team to address physical and mental health, substance use, social needs, and long-term services, support, and accompaniment to people returning to San Luis Obispo County from incarceration through the Enhanced Care Management. The ECM Care Manager requires outreach, engagement and ECM program enrollment of new clients, completing comprehensive assessments, developing care management plans, coordinating care and social support. Key responsibilities include, but are not limited to, an in-depth knowledge of the CalAIM Enhanced Care Management and Community Supports programs. This role requires strong communication skills, empathy, prior care coordination or intensive case management experience, and a commitment to Restorative Partners’ mission.

Roles & Responsibilities

Client Support and Case Management

• Maintain an average caseload of participants as determined by management (approx 25 - 30 clients).
• Conduct initial outreach and engagement to establish rapport, determine program eligibility, ensure participant consent to services, and secure CenCal ECM program enrollment and authorization
• Conduct intake and individualized needs assessments to develop plans that address participant's needs in the areas of physical health, mental health, SUD, community-based Long-Term Services Support, oral health, social supports, Social Determinants of Health.
• Participate in RP’s regular interdepartmental meetings to collaborate and coordinate with other team members regarding care plans, supports, and referrals for participants
• Support participant’s engagement in coordination of scheduling appointments, appointment reminders, coordinating transportation, identify and address other barriers to participant’s engagement in services
• Assist participants in addressing immediate needs such as clothing, transportation, and vital documents.
• Coach members to make lifestyle choices based on healthy behavior
• Support members in strengthening their skills to identify and access resources to assist them in managing and prevention of chronic condition
• Identify supports needed for each participant and coordinate referrals to appropriate services and community resources.
• Assist members in accessing additional benefits and related documentation such as, Social Security Insurance (SSI), CalFresh, cash aid, and obtaining required documentation to apply (ID, birth certificate, proof of medical conditions, etc.). Accompany participants to critical appointments as determined by management
• Maintain regular communication with each participant’s care team, including medical, behavioral health, and social service providers, to support coordinated, client-centered care.
• Maintain confidentiality of participant files per HIPAA and all applicable guidelines

Community Engagement and Education

• Participant outreach and engagement, including direct communication with participants such as in person meetings, mail, email, texts and telephone; community and street-level outreach
• Represent the organization at community events and meetings to raise awareness about our services

Administrative Duties

• Complete and maintain required ECM documentation, including comprehensive assessments and care plans, and track enrollments, case notes, referrals, and services in Apricot and to ensure records are accurate, organized, up to date, and compliant with program, CenCal and HIPAA requirements.​
• Prepare and submit regular reports on program activities, client progress, and outcomes.​
• Support tracking and reporting for CalAIM invoicing.

Professional Development

• Stay updated on best practices in social work and relevant fields through ongoing education and training
• Attend required workshops, webinars, and conferences to enhance skills and knowledge
• Participate in regular supervision

Other duties as assigned

Knowledge, Skills, Talents, & Abilities

• In-depth understanding of restorative justice principles and practices
• Familiarity with criminal justice system processes and terminology
• Knowledge of trauma-informed care approaches
• Understanding of local community resources and support services
• Exceptional interpersonal and communication skills (verbal and written)
• Proficient in active listening and empathetic response techniques
• Proficiency in relevant software and database management systems
• Talent for remaining calm and composed in challenging situations
• Aptitude for creative problem-solving and innovative thinking
• Innate sense of cultural sensitivity and inclusivity
• Ability to maintain strict confidentiality and professional boundaries
• Capacity to work independently and as part of a collaborative team
• Flexibility to adapt to changing schedules and priorities
• Ability to demonstrate consistent empathy, professionalism, and accountability

Essential Requirements

• Current driver's license, valid auto insurance, and reliable transportation
• Successful completion of a comprehensive background check, as verified by law enforcement administration or other designated agency
• Bachelor's degree in Social Work, Psychology, Criminal Justice, or related field preferred
• Proficiency in Google Suite, Microsoft Office Suite, and database management systems
• Ability to work flexible hours, including occasional evenings and weekends
• Fluency in English (bilingual English/Spanish highly desirable)

Physical Demands

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

This job operates primarily in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. The role may also require occasionally leaving the office to attend outreach events, community meetings, or off-site appointments. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Restorative Partners is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.

Job Type: Part-time

Pay: $22.00 - $26.00 per hour

Expected hours: 20 – 28 per week

Benefits:

• 401(k)
• Flexible schedule
• Paid time off
• Professional development assistance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $22 - $26