Night Manager Seven Gables

Position Summary

The Operations Manager is responsible for overseeing the daily operations of both the hotel front desk and on-site restaurant, ensuring exceptional guest experiences, efficient service delivery, and strong financial performance. This leadership role manages staff, maintains operational standards, coordinates guest services, and drives revenue through excellent customer service and team development.

Key Responsibilities

Hotel Operations

• Manage all front desk operations, including guest check-in/check-out procedures, reservations, room assignments, and guest inquiries.
• Ensure a high level of guest satisfaction by addressing concerns, resolving complaints, and creating memorable guest experiences.
• Monitor occupancy levels, room availability, and revenue opportunities.
• Maintain compliance with hotel policies, procedures, and brand standards.
• Coordinate with housekeeping, maintenance, and other departments to ensure seamless operations.

Restaurant Operations

• Oversee daily restaurant operations, including service quality, staffing, and guest satisfaction.
• Monitor food and beverage service standards to ensure a positive dining experience.
• Manage restaurant scheduling, labor costs, inventory levels, and ordering processes.
• Ensure compliance with food safety, sanitation, and health regulations.
• Work closely with kitchen and service staff to optimize efficiency and customer satisfaction.

Leadership & Staff Management

• Recruit, train, supervise, and evaluate front desk and restaurant team members.
• Create staff schedules and ensure adequate coverage for all shifts.
• Conduct regular team meetings and performance reviews.
• Foster a positive, professional, and guest-focused work environment.
• Provide coaching and support to improve employee performance and engagement.

Financial & Administrative Responsibilities

• Monitor departmental budgets, labor costs, and operational expenses.
• Analyze sales, occupancy, and performance reports to identify opportunities for improvement.
• Assist with revenue management strategies and promotional initiatives.
• Maintain accurate records, reports, and operational documentation.
• Ensure proper cash handling and financial controls are followed.

Guest Experience

• Serve as a visible leader and point of contact for guests.
• Respond promptly and professionally to guest concerns and service recovery situations.
• Develop and implement initiatives to enhance guest satisfaction and loyalty.
• Ensure both hotel and restaurant operations consistently deliver exceptional hospitality.

Qualifications

• Minimum of 3–5 years of hospitality management experience, preferably in a hotel with food and beverage operations.
• Strong knowledge of hotel front desk procedures, restaurant operations, and customer service principles.
• Excellent leadership, communication, and interpersonal skills.
• Experience managing budgets, labor costs, and operational performance metrics.
• Proficiency with hotel property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office applications.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Preferred Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Food Safety Certification or willingness to obtain certification.
• Experience with revenue management and hospitality analytics.

Key Competencies

• Leadership and team development
• Guest service excellence
• Problem-solving and conflict resolution
• Financial management
• Organizational and multitasking skills
• Attention to detail
• Effective communication

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to work in a fast-paced hospitality environment.

Benefits

• Competitive salary
• Health, dental, and vision insurance
• Paid time off
• Employee discounts
• Professional development opportunities
• Leadership role with autonomy and impact
• Opportunities for advancement within the organization
• A professional and team-focused work environment

The Operations Manager plays a critical role in ensuring both the hotel and restaurant operate efficiently while delivering outstanding guest experiences and achieving business objectives.

Preferred Qualifications

• Bachelor’s degree in Hospitality Management, Business, or related field
• Experience with property management systems (PMS) and night audit software
• Background in handling emergency procedures and safety protocols
• Demonstrated success in improving guest satisfaction and operational efficiency