What are the responsibilities and job description for the Project Coordinator / Customer Service Representative position at Restoration 1 New Jersey?
Description
Location: Denville, NJ (On-Site)
Company: Restoration ! New Jersey
We are growing and looking to add a highly motivated Project Coordinator / Customer Service Representative to our team in Denville, NJ. If you thrive in a fast-paced environment, love working with people, and enjoy being at the center of the action, this is the position for you!
Key Responsibilities:
- Serve as the primary point of contact for customers throughout the restoration and reconstruction process.
- Manage multiple projects simultaneously while maintaining a high level of organization and attention to detail.
- Coordinate between customers, insurance adjusters, TPAs (Third Party Administrators), subcontractors, and internal teams to keep projects on track.
- Schedule appointments, follow up on project timelines, and ensure clear communication with all parties.
- Maintain accurate documentation and project records.
- Proactively resolve customer concerns and ensure a positive customer experience from start to finish.
Requirements
Qualifications:
- Previous experience in customer service, project coordination, or administrative roles (required).
- Experience in the insurance, restoration, or reconstruction industry (preferred but not required).
- Familiarity with TPAs is a plus.
- Excellent communication and interpersonal skills.
- Strong multitasking abilities and the ability to stay organized under pressure.
- Team-oriented with a positive attitude.
- Strong computer and software skills.
We Offer:
- Competitive pay (based on experience)
- Full-time position with room for growth
- Health benefits
- Paid time off
- 401K
- A supportive team environment
Salary : $45,000 - $55,000