Water Restoration Technician

Restoration Technician

About us

RestoPros, one of the fastest-growing restoration companies nationally, is excited to expand into the Springfield, Joplin, and surrounding markets. This is a fantastic opportunity to join a high-growth company from the ground up and build your career within a top-tier organization. RestoPros delivers exceptional, immediate service to both homeowners and business owners who are dealing with the unforeseen challenges of water damage and other property disruptions. Our success is driven by our core values: respect, trust, integrity, and a commitment to outstanding customer service. RestoPros of Springfield-Joplin stands out as a premier choice, offering 'white glove' service to any customer facing the impact of water damage, mold, smoke, or fire.

Job Description

Restoration Technician

The Restoration Technician is responsible for performing top-quality water mitigation services for residential and commercial properties, while delivering excellent customer service. This role involves hands-on, construction-related work and requires rotating 'on-call/emergency response' availability. Ideal candidates should have experience in residential and commercial mitigation; however, we will train the right candidate who possesses a positive attitude, is reliable, strong communication skills, and a drive for customer satisfaction. Success in this position requires strong attention to detail and proficiency in completing precise, software-assisted documentation.

Job Requirements:

• Commitment to providing excellent customer service.

• Communicate effectively by following up on all customer appointments, emails, and other correspondence.

• Perform water mitigation services in accordance with industry specifications and RestoPros protocols:

o Equipment Setup, Monitoring, and Removal.

o Demolition of Drywall, Flooring, and other Construction Materials

• Ensure projects are completed on schedule and to customer satisfaction.

• Leave each job site clean and orderly.

• Document the mitigation process using industry-standard software and photo documentation through RestoPros systems.

• Inspect jobs at various stages to uphold high standards and industry compliance.

• Develop moisture maps and create drying logs.

• Maintain a clean, organized, and properly stocked truck, warehouse, and company equipment

• Develop and supervise a growing team of restoration technicians as we scale our team.

• High School diploma or GED required.

Qualifications:

• Excellent customer service skills.

• Positive attitude, trustworthiness, dependability, and a pleasant personality.

• Ability to work independently with minimal supervision while communicating seamlessly with supervisor.

• Growth mindset focused on continuous improvement and career development within the company.

• Strong multitasking, organizational skills, and quick responsiveness to various situations.

• Experience with general construction and demolition tools and tasks.

• Proficient in warehouse and equipment maintenance, including logging equipment usage, restocking inventory, and ensuring equipment remains in excellent conditions.

• Ability to manage systems, including data entry and experience with industry-related software.

• Experience working with Xactimate is preferred but not required.

• Ready and willing to work overtime as needed.

• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.

• Capable of writing routine reports and correspondence.

• Reliable transportation to and from work.

• Willingness to undergo background check.

• Willingness to undergo a driving record check – must have a clean driving record.

PHYSICAL REQUIREMENTS:

• Ability to regularly lift a minimum of 50 pounds and up to 100 pounds with assistance.

• Comfortable climbing ladders, working at ceiling heights, and working in tight spaces (e.g., crawl spaces, attics)

• Able to sit, stand, and walk for prolonged periods.

• Capable of repetitive pushing, pulling, lifting, and carrying of objects.

Experience:

• Water Mitigation: 1 year of experience (Preferred)

• Restoration: 1 year of experience (Preferred)

• Experience with mold, smoke, and mitigation (Preferred)

• Construction: 1 year of experience (Preferred)

License/Certification:

• IICRC-WRT certification (Preferred)

Benefits:

• Vacation and Paid time off

• Company necessary technology

• Paid training

• Growth opportunities within the company

Job Type: Full-time

Pay: $18 - $23 per hour (based on experience and qualifications)

Work location: In person

Pay: $18.00 - $23.00 per hour

Benefits:

• Cell phone reimbursement
• On-the-job training
• Opportunities for advancement
• Paid time off
• Paid training
• Professional development assistance
• Safety equipment provided

Work Location: In person

Salary : $18 - $23