What are the responsibilities and job description for the Front Desk Agent position at Reston Inn & Suites?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. This role is essential in creating a welcoming atmosphere for our guests and ensuring their needs are met throughout their stay. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes efficiently, ensuring accuracy in guest information.
- Handle reservations, cancellations, and modifications through phone systems and online platforms.
- Address guest inquiries and provide information about hotel services, local attractions, and amenities.
- Resolve guest complaints or issues promptly and professionally to ensure guest satisfaction.
- Maintain the cleanliness and organization of the front desk area.
- Collaborate with housekeeping and maintenance teams to ensure that guest rooms are ready for occupancy.
- Process payments and maintain accurate records of transactions.
- Assist with administrative tasks as needed, including filing and data entry.
Requirements
- Previous experience in hospitality or customer service is preferred.
- Strong communication skills with proficiency in phone etiquette; multilingual or bilingual abilities are a plus.
- Familiarity with front desk operations in a hotel management setting is advantageous.
- Excellent organizational skills with attention to detail.
- Ability to work flexible hours, including weekends and holidays as required.
- Proficient in using computer systems related to hotel management and reservation software.
- A positive attitude and the ability to work well under pressure while maintaining professionalism.
Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: $13.00 - $14.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $13 - $14