Facility Sales Coordinator

Position Location 12001 Sunrise Valley Drive, Reston, VA 20191  This is an on-site position located at our Reston headquarters and Reston Association Facilities. Position Overview Are you passionate about making a difference in the community? At Reston Association (RA), we’re committed to enhancing the quality of life for Reston residents through outstanding programs, exceptional services, and dedicated stewardship of the community’s natural and recreational resources. As the community's steward, RA is responsible for maintaining the quality of life in Reston, chiefly by caring for and administering the community's most precious asset - its real property.  At RA, our people are at the heart of everything we do. We are actively seeking a Member Services Facility Sales Coordinator to join our team! The primary function of this position is to serve as a primary point of contact for RA members and the public, ensuring a positive and efficient experience that reflects the Association’s commitment to community engagement and service excellence. This position will manage membership transactions, handle payments securely, and maintain accurate member records while promoting RA programs, services, and facility rentals. The role will also respond to inquiries across multiple channels, resolve member concerns, and support program registration and scheduling. Additionally, the Facility Sales Coordinator will assist with daily desk operations, collaborate with team members to ensure smooth workflows, and represent the department in meetings or workgroups as needed. The Member Service Representative will be responsible for maintaining basic knowledge of all RA services and operations. This position is full-time offering 40 hours per week with occasional evening and weekend shifts required to support department operations and special events. These hours depend on operational needs and are subject to change.  What You’ll Bring Age 18 High school diploma or equivalent; additional education or customer service training preferred. 1–3 years of experience in customer service, administrative support, or a related role. Strong communication and interpersonal skills with the ability to provide exceptional service. Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy and attention to detail. Proficiency with Microsoft Office applications (Excel and Word preferred). Experience handling financial transactions and maintaining accurate records. Positive attitude, problem-solving skills, and commitment to supporting RA’s mission and values.Preferred: Bilingual skills (English/Spanish or other languages), familiarity with RA programs and services, and experience using membership or CRM (Customer Relationship Management) systems.What You Can Expect From Reston Association At RA, we are leading the model community where all can Live, Work, Play and Get Involved, and we strive to preserve and enhance the Reston community through outstanding leadership, service and stewardship of our resources. Our Core Values of Service, Collaboration, Stewardship, Innovation and Leadership guide everything we do, and we are proud to provide a workplace in which everyone is treated as an individual with dignity and respect, encourages creativity, and always endeavors to provide an atmosphere that exceeds member expectations and engages collaboration and communication. If you are passionate about a workplace that is dedicated to the preservation of natural resources and advancing community while at the same time creating a collaborative workplace, we want to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or state as an individual with a disability. Compensation At RA, base salary serves as just one element of our comprehensive total rewards package. The salary range provided reflects the full scope of potential base compensation, but factors such as relevant experience, skills, and qualifications will play a crucial role in determining the final offer. In addition to a competitive base salary, we offer an extensive array of benefits designed to support your overall well-being.   Our offerings include: Medical, dental, and vision insuranceMedical and Dependent Care FSAEmployer paid life insurance Employer paid short-term and long-term disability coverage A 401(k)-retirement plan with company matchGenerous paid time off and federal holidaysEmploye Assistance Program (EAP)Optional Legal Resources, Critical Illness, and Accident insuranceFree recreation passes for seasonal employees and their dependentsDiscounted fees for all Recreation Programs and Camp ProgramsDiscounts in the RA Tennis and Pickleball Pro ShopFree electric car charging on-site   We are dedicated to promoting a welcoming and rewarding workplace where all employees can thrive and feel valued. Your growth and success are important to us, and we strive to provide the resources and support necessary for you to achieve your personal and professional goals.

Salary : $19 - $22