What are the responsibilities and job description for the Account Manager position at RESTO Athletic?
Who We Are
At RESTO Athletic, we craft custom dye-sublimated performance wear designed to help athletes and fans of all levels look and feel their best. With manufacturing facilities in Kansas City, Egypt, and the Caribbean, we produce millions of units a year while ensuring top-notch quality, affordability, and timely delivery. Driven by our commitment to restorative entrepreneurship, we invest in fair wages, dignified work, and community impact. At RESTO, it’s not just about sports uniforms—it’s about people. Join Us!
Position Summary
Account Managers play a critical role in developing and managing a portfolio of Resto Athletic customers with a focus on retention and customer service. Our Account Managers introduce new clients to our company, and serve as the primary operational contact for these accounts. They ensure efficient, accurate, and consistent service from order entry through delivery. Success in this role is largely defined by strong organizational skills, clear communication, and a dedication to reliable customer support.
Responsibilities
- Own the full order lifecycle for a designated customer portfolio, assisting with order entry, ensuring order accuracy, pricing, and timely processing of high-volume accounts.
- Communicate closely with Logistics and Productions teams to monitor order status, manage lead times, and coordinate shipping schedules to meet customer delivery expectations.
- Maintain clear records in the CRM systems, verifying product specifications and ensuring full compliance with customer-specific documentation and invoicing requirements.
- Serve as the dedicated operational point of contact, efficiently handling customer inquiries regarding order status, product details, stock levels, and account information.
- Proactively resolve routine service issues, escalating only complex, systemic problems to the Sales Manager.
- Build and sustain reliable, trust-based relationships with customer procurement and operations to foster account continuity and seamless transaction flow.
- Identify and flag common operational pain points and collaborate with internal stakeholders to refine Standard Operating Procedures for improved efficiency and better customer service delivery.
Qualifications
- Bachelor’s degree or higher education level.
- Minimum of 2 years of experience in account coordination, sales support, or a customer service role
- Experience in apparel or manufacturing would be a plus.
- Strong interpersonal and communication skills.
- High Energy
- Excellent problem-solving and conflict resolution abilities.
- Ability to set and achieve measurable goals.
- Proficiency in Google Workspace (Docs, Sheets) or Microsoft Office Suite (Word, Excel) and CRM software.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Passionate about providing superior service and support.
- Comfortable in RESTO Athletic’s mission and Christian values.
- Demonstrates a high level of integrity and professionalism.
- Empathetic, patient, and adaptable, with a genuine desire to help others.
Compensation
Starting Compensation:$50,000 (Base & Commission).
Growth: This role features an uncapped commission structure, rewarding high achievers for their impact.
Pay Cycle: Weekly base pay deposits with bi-weekly commission cycles.
Industry
- Apparel Manufacturing
Employment Type
Full-time
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Screening question
Must-have qualifications
- Are you comfortable working in an onsite setting?
Ideal answer: Yes
- How many years of work experience do you have with Account Management?
Ideal answer: 2
Preferred qualifications
- Have you completed the following level of education: Bachelor's Degree?
Ideal answer: Yes