Lead Coordinator

At Restivo’s Heating amp; Air Conditioning, we are committed to providing exceptional heating and cooling solutions while delivering a great experience for every customer. Our team takes pride in quality workmanship, honest service, and building lasting relationships with the homeowners we serve.

We are seeking a motivated, results-driven Lead Coordinator to proactively generate new business opportunities through outbound customer outreach. This is not a traditional call center or dispatcher role. The ideal candidate enjoys connecting with customers, making high-volume outbound calls, following up on opportunities, and scheduling qualified appointments that help drive business growth.

• Make a high volume of outbound calls to existing and prospective customers
• Follow up on unsold estimates, open proposals, and previous service opportunities
• Contact inactive and dormant customers to generate new business opportunities
• Promote maintenance agreements, membership programs, and additional HVAC services
• Schedule appointments for comfort advisors, service technicians, and sales representatives
• Execute customer re-engagement and follow-up campaigns
• Identify opportunities to generate additional revenue within the existing customer database
• Maintain accurate customer records, call notes, and activity in the CRM
• Provide professional and knowledgeable customer service during every interaction
• Meet or exceed daily, weekly, and monthly performance goals

• Respond to new leads in a timely manner
• Maintain a high same-day booking percentage
• Achieve strong appointment confirmation rates
• Maintain a high lead-to-booking conversion rate
• Consistently meet established call and appointment-setting goals
• Maintain professional communication and a positive customer experience

• Previous outbound calling, inside sales, lead generation, appointment setting, or customer retention experience preferred
• HVAC, home services, or other residential service industry experience is a plus
• Comfortable making a high volume of outbound calls each day
• Strong communication and relationship-building skills
• Self-motivated, goal-oriented, and results-driven
• Positive attitude with the ability to confidently overcome objections
• Comfortable working in a fast-paced, performance-driven environment
• Strong organizational and follow-up skills
• Experience with CRM software is a plus

• Bonuses based on appointments set
• Bonuses based on appointment confirmations
• Bonuses based on booking percentage and conversion rate

Restivo’s Heating amp; Air Conditioning is an Equal Opportunity Employer. All candidates must successfully complete a pre-employment screening, including a criminal background check.

Salary : $20 - $23