What are the responsibilities and job description for the Billing Specialist position at Resthaven?
Billing Specialist (Part-Time)
At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose. As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.
Pay Range
- $18 - $22
- ** Pay is based on experience and applicable licensure **
Employment Type & Schedule
- Part-Time
- 4 Days per week | 20-25 hours per week
Why Join Resthaven?
- No Mandatory Overtime (No Mandation)
- NOMI Health Insurance Network – $0 copays, $0 deductibles, and $0 coinsurance for full-time employees
- Free On-Site Clinic – Convenient access to healthcare
- Tuition Reimbursement – Eligible after just 6 months of employment
- Supportive, Mission-Driven Culture – Be part of a team centered around purpose, compassion, and community
- Career Growth & Advancement – Opportunities to learn, develop, and grow within the organization
- Meaningful Work Every Day – Build relationships and make a lasting difference in the lives of residents
Essential Responsibilities
- Resident & Family Service:
- Serve as a primary point of contact for residents, family members, and responsible parties regarding billing statements, account balances, payment options, and insurance-related questions.
- Respond to billing inquiries promptly, professionally, and courteously.
- Educate residents and families regarding billing processes, insurance coverage, payment resources, and organizational policies.
- Work collaboratively with residents, families, and staff to resolve account concerns while maintaining positive relationships.
- Demonstrate a hospitality-focused approach that supports Resthaven's mission and commitment to exceptional service.
- Billing & Accounts Receivable:
- Prepare and process billing for services provided across Independent Living, Assisted Living and Skilled Nursing operations.
- Submit and maintain accurate billing for private pay, Medicare, Medicaid, long-term care insurance, Medicaid waiver, PACE, and other third-party payers as assigned.
- Process resident charges, payments, adjustments, and account updates in a timely manner.
- Import and reconcile electronic remittance advices and payer information.
- Maintain accurate resident account records and supporting documentation.
- Review accounts receivable balances and assist with collection activities related to outstanding resident accounts.
- Investigate billing discrepancies and coordinate appropriate corrections with internal departments and payer sources.
- Assist with month-end and year-end billing and accounts receivable processes.
- Compile and prepare routine and special reports related to billing and accounts receivable activity.
- Collaborate with other billing team members to provide coverage and support across all levels of care.
- Maintain compliance with applicable billing regulations, payer requirements, HIPAA standards, and organizational policies.
- Perform other position-related duties as assigned.
Education, Training, Experience
- High school diploma or successful completion of GED test.
- Associate degree in Accounting, Business Administration, Healthcare Administration, Finance, or a related field preferred.
- Two (2) or more years of experience in billing, accounts receivable, healthcare administration, customer service, accounting support, senior living, or related business operations preferred.
- Experience in healthcare, senior living, assisted living, PACE, skilled nursing, insurance billing, or accounts receivable is preferred.
Salary : $18 - $22