Admissions Coordinator - Assisted Living

• Identify and maintain relationships with referral and inquiry sources. Foster positive, trust-based relationships with residents, their representatives, referrers, and physicians.
• Responsible for establishing and maintaining open, effective communication between Resthaven and referring publics, consumers, physicians, and third-party payers.
• Serve as the primary point of contact for potential residents and their families, answering questions and providing information about the facility's services, amenities, and community lifestyle.
• Coordinate the entire referral process from initial inquiry to move-in, ensuring timely responses and accurate completion of all required paperwork and pre-admission assessments.
• Receive, research, screen, and evaluate potential residents for appropriate clinical and financial admission. Ensure initial and ongoing fiscal appropriateness of resident admission.
• In conjunction with the interdisciplinary team, ensure the establishment of a service plan based on prioritized objectives.
• Participate in internal moves/transfers.
• Utilize CRM tracking tools to document and analyze referral data to monitor trends, identify opportunities for growth, and assess the effectiveness of referral strategies.
• Collaborate with the sales and marketing teams to align referral goals with overall business objectives.
• Address and resolve any issues or concerns that arise during the referral and admissions process to ensure high levels of resident and family satisfaction.
• Maintain a waiting list for all potential residents.
• Schedule tours and coordinate meetings between residents, families, and the facility's admissions team.
• Represent the facility at community events and meetings to build brand awareness and establish the facility as a preferred provider.
• Assume all other position-related responsibilities as assigned.

Knowledge, Skills & Abilities

• Working knowledge of senior living best practices, including customer service and clinical and financial guidelines.
• Working knowledge of, and experience with, admissions and discharge procedures.
• Working knowledge of medical terminology.
• Must be able to deal respectfully with staff, residents, visitors, and other health care providers.
• Interpersonal skills.
• Effective organizational skills.
• Effective written and verbal communication skills.
• Knowledge of computer programs and software.

Education, Training & Experience

1. A Bachelor’s degree in a related field.
2. Long-term care experience.

Required Licenses, Registration, and/or Certifications

1. Must possess a valid driver’s license.

Nonessential Responsibilities

1. Establish and maintain effective working relationships with staff, management, residents, residents’ families, and the public.
2. Flexible work schedule to accommodate move-ins, which could include occasional evenings, weekends, and/or holidays.
3. Maintain confidentiality in all aspects of Resthaven and its residents and employees.
4. Practice the highest standards of ethics, honesty, and accuracy.