What are the responsibilities and job description for the Concierge (On-Call: 2nd & 3rd Shift) position at Resthaven (Holland, Michigan)?
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Concierge (On-Call: 2nd & 3rd Shift)
At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.
As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.
At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.
As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.
Pay Range
✔ $15 - $16.50
Employment Type & Schedule
✔ On-Call: 2nd & 3rd Shift
Why Join Resthaven?
✔ A supportive and mission-driven work culture
✔ Opportunities for growth, leadership, and development
✔ A chance to make a real impact in the lives of residents every day
✔ NOMI health insurance network with zero co-pay, deductible or co-insurance expense
Essential Responsibilities
✔ Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
✔ Greet and assist residents with daily needs.
✔ Sort inter-office and external mail.
✔ Assists in coordinating the emergency response system.
✔ Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.
✔ Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.
✔ Assist in the set-up, take-down, clean-up and coordination of activities and events as needed.
✔ Make referrals to the Administrator regarding resident concerns and behavior issues.
✔ Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
✔ Gather and input data for facility communication system, maintenance requests and inquiry database.
✔ Scan and upload documents into resident clinical chart.
✔ Act as a first responder to emergency call system and fire alarm, monitor campus security cameras.
✔ Assumes all other position related responsibilities as assigned and campus needs evolve.
Knowledge, Skills & Abilities
✔ Ability to complete multiple tasks with interruptions.
✔ Professional phone skills and appearance.
✔ Effective decision-making skills.
✔ Ability to effectively coordinate emergency and evacuation situations when necessary.
✔ Ability to speak clearly and distinctly when making announcements.
✔ Effective verbal and written communication skills.
✔ Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
✔ Computer literate and familiar with Word, Excel, Email, etc.
✔ Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
✔ Ability to display a sense of caring, concern, compassion, and dignity for residents.
✔ Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
✔ Well organized and attentive to detail.
Education, Training, Experience
✔ High school graduate or successful completion of GED.
✔ Previous receptionist experience or training desired, preferably working with the elderly.
✔ Participates in learning and development opportunities.
✔ Attends all required training and departmental meetings.
Concierge (On-Call: 2nd & 3rd Shift)
At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.
As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.
At Resthaven, we believe care is more than a profession — it’s a calling. Since 1945, we have remained committed to serving older adults with compassion, dignity, excellence, and faith-centered purpose.
As a not-for-profit, faith-based organization, we’re dedicated to enriching lives — both for those we serve and those who serve alongside us. Whether you’re looking to grow your career or find a more supportive and purpose-driven workplace, you’ll find it here. We’ll help you learn, support your success, and surround you with people who believe in service, community, respect, and making a meaningful difference every day.
Pay Range
✔ $15 - $16.50
Employment Type & Schedule
✔ On-Call: 2nd & 3rd Shift
Why Join Resthaven?
✔ A supportive and mission-driven work culture
✔ Opportunities for growth, leadership, and development
✔ A chance to make a real impact in the lives of residents every day
✔ NOMI health insurance network with zero co-pay, deductible or co-insurance expense
Essential Responsibilities
✔ Receive, screen, route, and direct telephone calls and in-person inquiries to all departments in a pleasant and professional manner.
✔ Greet and assist residents with daily needs.
✔ Sort inter-office and external mail.
✔ Assists in coordinating the emergency response system.
✔ Ensure the safety and cleanliness of assigned areas. Perform a variety of cleaning tasks such as vacuuming, dusting, mopping, and sweeping. Maintain the cleanliness of restrooms, lobby, entry ways, and exterior spaces/sidewalks as assigned and/or observed.
✔ Display excellent customer services skills by projecting a positive and cheerful demeanor with staff, residents, customers, and vendors at all times.
✔ Assist in the set-up, take-down, clean-up and coordination of activities and events as needed.
✔ Make referrals to the Administrator regarding resident concerns and behavior issues.
✔ Develop and maintain professional and appropriate relationships and rapport with all residents, their families, and employees.
✔ Gather and input data for facility communication system, maintenance requests and inquiry database.
✔ Scan and upload documents into resident clinical chart.
✔ Act as a first responder to emergency call system and fire alarm, monitor campus security cameras.
✔ Assumes all other position related responsibilities as assigned and campus needs evolve.
Knowledge, Skills & Abilities
✔ Ability to complete multiple tasks with interruptions.
✔ Professional phone skills and appearance.
✔ Effective decision-making skills.
✔ Ability to effectively coordinate emergency and evacuation situations when necessary.
✔ Ability to speak clearly and distinctly when making announcements.
✔ Effective verbal and written communication skills.
✔ Ability to operate standard office equipment including fax, calculator, telephone, copier, audio visual equipment, etc.
✔ Computer literate and familiar with Word, Excel, Email, etc.
✔ Communicates effectively and tactfully, while recognizing age, cultural orientation, needs, abilities and physical condition.
✔ Ability to display a sense of caring, concern, compassion, and dignity for residents.
✔ Ability to establish and maintain effective and professional working relationships with residents, families, visitors, and employees.
✔ Well organized and attentive to detail.
Education, Training, Experience
✔ High school graduate or successful completion of GED.
✔ Previous receptionist experience or training desired, preferably working with the elderly.
✔ Participates in learning and development opportunities.
✔ Attends all required training and departmental meetings.
Salary : $15 - $17