What are the responsibilities and job description for the Hourly Manager/Key Employee position at Restaurants of America?
Position Overview: Oversees essential business duties related to the day-to-day operations of the restaurant; specifically in the areas of Hospitality, Safety, Cleanliness, Kitchen and Bar. This position ensures the shift runs efficiently, provides clear direction to hourly employees, and communicates all necessary business, employee, customer updates to management team during shift changes. The hourly manager performs standard management duties, including opening and closing restaurant, completing employee checkouts, guest satisfaction, placing product orders, cash handling and maintaining a clean and organized restaurant. This position ensures all employees adhere to company policy and standards at all times.
Accountabilities
People
Leadership & Coaching
Training & Development
Customer
Guest Service & Atmosphere
Guest Satisfaction
Food & Beverage Quality
Financials
Deliver Results
Inventory Control
Standards
Responsible Alcohol Service
Food Safety/Sanitation
Facility Cleanliness
Safety & Security
Responsibilities
Monitor Staffing Levels
Proper Cash Handling
Following Proper Systems
Team Building
Vendor Relationships
To Go Service & Catering
Knowledge, Skills, Abilities
Basic knowledge in Microsoft Word and Excel
General knowledge in full service restaurant operations/ hospitality industry
Strong organization and planning skills
Strong operational skills in a customer-service & hospitality environment
Strong coaching skills
Intermediate mathematical computations skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to build relationships at all levels
Ability to handle confidential and sensitive information
Ability to manage changing priorities
Benefits (eligibility requirements apply)
Paid Sick Time – Provided in accordance with the Arizona Fair Wages and Healthy Families Act
Paid Vacation – Available after 12 months, accrued based on hours worked
Medical Insurance – Partial employer-paid coverage for eligible employees after 12 months of employment and meeting minimum hours requirements
401(k) Plan – Available based on eligibility requirements
Health Savings Account – Available only to employees who enroll in a qualifying high-deductible health plan option
This employer participates in E-Verify.