Communtiy Supportive Services Case Manager

Description

Position Summary

The Community Supportive Service Case Manager plays a pivotal role in supporting participants to maintain housing stability, build self-sufficiency, and foster meaningful community connections. Using a strengths-based, trauma-informed approach, the Case Manager provides individualized case management, makes referrals to supportive services, and coordinates engagement activities that promote well-being. This position serves as a visible and accessible resource for residents across properties, offering both structured programming and flexible support.

Key Responsibilities

Participant Support & Housing Stability

• Connect targeted populations (e.g., survivors of domestic violence, youth aging out of foster care, individuals experiencing homelessness) with available housing opportunities.
• Guide participants in creating and maintaining household budgets, prioritizing essential expenses such as rent and utilities.
• Provide education on lease agreements, rights, and responsibilities to prevent violations and enhance housing retention.
• Mediate and advocate with landlords to address and resolve housing challenges.
• Make referrals to rental assistance programs and other supportive resources.

Employment & Economic Empowerment

• Connect participants to employment resources, including ReStart’s Employment Specialist, workforce development agencies, and entrepreneurship training programs.
• Support access to essential services such as childcare, transportation, and job readiness training.
• Assist participants in applying for benefits such as SSI, SNAP, and WIC.

Health, Wellness & Community Engagement

• Refer participants to local healthcare providers and behavioral health services.
• Plan and facilitate monthly life skills workshops, enrichment activities, and community engagement events.
• Maintain regular onsite presence with both scheduled and flexible evening/weekend hours to maximize accessibility.

Collaboration & Community Partnerships

• Coordinate with community agencies, including partners on the LAMP campus, to streamline participant access to services.
• Build strong, trust-based communication channels with landlords, service providers, and community stakeholders.

Documentation & Compliance

• Maintain accurate and confidential participant records in both written and digital formats.
• Prepare timely reports and monthly updates for grant funders and organizational leadership.
• Contribute to annual service plan and budget reviews.
• Attend supervision, team meetings, and relevant community forums.

Professional Conduct & Organizational Engagement

• Model respectful, compassionate, and equitable relationships with participants, team members, and volunteers.
• Represent reStart Inc. with professionalism, integrity, and cultural humility.
• Perform other duties as assigned to support department and agency goals.

Qualifications

Qualifications & Experience

• Bachelor’s degree in a human services-related field preferred.
• Prior experience working with individuals experiencing homelessness or housing instability.
• Demonstrated ability to serve diverse populations with cultural humility and awareness of systemic inequities.
• Knowledge of housing programs, related laws, and supportive service systems for mental illness, disabilities, substance use, domestic violence, and LGBTQ communities.
• Strong written and verbal communication skills, with the ability to resolve conflicts constructively.
• Skilled in independent judgment, problem-solving, and navigating complex situations.
• Proven organizational and time management skills; thrives in a fast-paced environment.
• Proficiency in Microsoft Office, particularly Outlook and Teams.
• Must pass a criminal background check and pre-employment drug screening.
• Valid driver’s license and current automobile insurance.
• Ability to bend, stoop, walk, stand, sit, and lift up to 25 lbs.

Core Competencies

• Participant-Centered Approach: Consistently prioritizes participant dignity, choice, and strengths in service delivery.
• Cultural Responsiveness: Applies equity and inclusion principles to all interactions and decision-making.
• Collaboration: Actively fosters teamwork across departments and with external partners.
• Problem-Solving: Demonstrates adaptability and resourcefulness in overcoming barriers.
• Communication: Delivers clear, empathetic, and timely information to diverse audiences.

reStart Inc. Core Values & Attributes

We seek team members who embody:

• A commitment to mission-driven, participant-centered service.
• Adaptability and solution-focused thinking in dynamic environments.
• Creativity and collaboration in designing equitable, people-first systems.
• Integrity, transparency, and humility in leadership and service.
• A passion for advancing community impact and systemic change