reStart Housing Case Manager

The reStart Housing Case Manager provides comprehensive, housing-focused case management services that support individuals and families in achieving and maintaining safe, stable, and sustainable housing. This position operates within a Housing First framework and delivers strengths-based, solution-oriented support to help participants overcome barriers to housing stability and self-sufficiency.

Housing Case Managers engage participants through outreach, assessment, service planning, resource coordination, and ongoing support. The role requires strong documentation, regulatory compliance, collaboration, and community partnership to ensure services meet contractual, funding, and organizational standards.

This position serves a broad range of participants across programs and funding sources and maintains flexibility to respond to evolving community needs.

Assignment Disclaimer:
Housing Case Managers may be assigned to various programs or funding streams across the organization based on operational needs, community demand, and organizational priorities.

Workload & Service Parameters
To provide clarity and consistency across programs and funding streams, Housing Case Managers operate within the following general service parameters:
• Program Duration Range: Services may range from short-term intervention (approximately 72 hours) to longer-term engagement (up to two years), depending on participant needs, program requirements, and funding guidelines.
• Caseload Range: Caseloads typically range from 10–30 individual participants, based on program structure, service intensity, participant acuity, and operational needs.
Caseload distribution and service duration may vary according to funding requirements, participant complexity, and organizational priorities. Workload adjustments are evaluated in partnership with Funding guildeline, Department Leadership and Human Resources to ensure alignment with service quality standards, regulatory expectations, and internal equity practices.

Key Responsibilities

Community Outreach & Engagement

• Conduct field-based outreach to identify and engage individuals and families experiencing or at risk of homelessness.
• Build professional, respectful relationships that foster trust and participation.
• Collaborate with shelters, benefit agencies, and community organizations to coordinate outreach efforts.
• Participate regularly in coordinated outreach and community collaboration meetings.
• Represent reStart professionally in the community to increase awareness of available services.
• Provide clear information about program eligibility, expectations, and available support.

Eligibility Screening & Program Access

• Conduct eligibility screenings and comprehensive needs assessments.
• Develop individualized housing stability or service plans with measurable goals and timelines.
• Apply a Housing First approach that prioritizes immediate housing stability and practical solutions.
• Regularly review and update plans to reflect progress and changing needs.

Housing Stabilization, Supportive Services and Service Navigation

• Assist participants in locating, securing, and maintaining safe and appropriate housing.
• Support participants in navigating systems and accessing resources that promote long-term stability, including but not limited to:
  • Employment or job readiness services
  • Education or certificate programs
  • Identification and vital documents (IDs, birth certificates, benefits paperwork)
  • Referrals for healthcare, behavioral health, and wellness supports
  • Transportation resources
  • Household setup or basic furnishings
  • Financial literacy and budgeting support
  • Connections to community-based services
• Coordinate referrals to internal programs and external partners as appropriate.
• Advocate for participants with landlords, service providers, and community agencies when needed.

Documentation & Compliance

• Maintain accurate and timely records of outreach activities, screenings, referrals, and participant interactions.
• Enter required data into all required tracking systems in accordance with funder and agency standards.
• Prepare reports and documentation as required.
• Maintain confidentiality and adhere to all organizational policies and procedures.
• Ensure compliance with reStart operational procedures, grant regulations, agency policies, and confidentiality standards.

Operational Support, Collaboration & Team Contribution

• Attend required agency meetings, team meetings, supervision (1:1) sessions, coordinated service planning meetings and professional development activities.
• Work collaboratively with team members and leadership, cross departmental partners and community partners to improve service delivery.
• Perform additional duties and attend community partner events and or meetings, as assigned to support program operations.

Qualifications & Experience

• Bachelor’s degree in Social Work, Human Services, or related field preferred; equivalent experience considered
• Minimum three (3) years of relevant experience in outreach, housing services, or community-based support programs
• Knowledge of local housing assistance systems, benefit programs, and community resources
• Strong communication, engagement, and relationship-building skills
• Ability to work independently in field and office environments
• Effective organization and documentation skills
• Proficiency in Microsoft Office Suite and electronic data systems
• Must pass criminal background check and pre-employment drug screening
• Valid driver’s license, reliable transportation, and current automobile insurance required

Knowledge, Skills, and Abilities

• Knowledge of housing assistance programs, community resources, and service coordination practices
• Strong assessment, planning, and documentation skills
• Ability to manage multiple priorities and a caseload effectively
• Professional written and verbal communication skills
• Ability to exercise sound judgment and problem-solving
• Proficiency with Microsoft Office and electronic data systems
• Ability to work independently and collaboratively

Core Competencies

• Community Engagement
• Relationship Building
• Resource Navigation
• Professional Communication
• Organization & Documentation
• Problem Solving
• Adaptability
• Accountability

Work Environment & Physical Requirements

• Frequent walking, standing, bending, and travel throughout the community
• Ability to lift up to 25 lbs.
• Regular local travel for outreach, meetings, and home visits
• Standard office and field-based work environments
• Must pass criminal background check and pre-employment drug screening
• Valid driver’s license, reliable transportation, and current automobile insurance required

reStart Inc. Core Values & Attributes

All team members are expected to exemplify:

• Commitment to reStart’s mission of supporting individuals and families in achieving housing stability
• Professionalism, integrity, and accountability
• Collaboration and teamwork across programs and partners
• Flexibility and solution-focused thinking
• Compassion, respect, and dignity in all interactions