Behavior Support Specialist

Job Overview:

Assist in providing a secure and safe environment for all participants, guests and staff. The Behavior Guest Support Specialist must be able to handle a variety of tasks in a very fast-paced nonprofit environment. The Behavior Support Specialist should be detail-orientated, organized and multi-tasker. The Behavior Support Specialist must work to build productive resident relationships while maintaining professional boundaries and support.
Responsibilities/Duties:
• Models positive and healthy relationship building by treating all participants, staff and volunteers equitably with caring, kindness, respect, safety and dignity.
• Manages the Front Desk (phone calls, entry, questions) and handles basic administrative tasks in a timely fashion.
• Maintains cleanliness of the program space while providing structure with participants and collaborating with Staff to keep an orderly and stocked working space.
• Follows all policies, procedures, code of conduct, and attendance rules of the organization
• Maintains strict confidentiality of all information and adheres to the policies in the use of computer technology and all other devices.
• Oversee daily activities of participants/patients ensuring expectations and rules are adhered to and communicating pertinent behaviors to treatment team.
• Monitors (walk thru ’s and camera monitoring/review) the building to ensure a safe environment for participants and staff.
• Answer and route phone calls in a professional manner using established templates and protocols.
• Monitor security cameras and screen admissions to the building.
• Answer questions from staff, participants and visitors, and make appropriate referrals.
• Handling emergencies as they arise, intervening in disputes between participants using de-escalation techniques.
• Document incidents, observations and activities that would affect operational security.
• Other duties as assigned.

Qualifications:
• High School diploma or GED required
• A minimum of 2 years of customer service, behavioral health tech, or relevant experience working with individuals with mental health and substance use disorders.
• Demonstrated ability to work effectively and collaboratively with a culturally and socioeconomically diverse population of participants, service providers and staff.
• Values diversity and possesses an understanding of multicultural and cultural competencies; understands power, privilege and inequity.
• Adapts to changing business needs, conditions and work responsibilities; responds to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives.
• Demonstrates responsible personal and professional conduct; accepts personal responsibility for the quality and timeliness of work.
• Applies effective written and verbal communication techniques to convey clear and timely expectations, listens to people’s ideas and concerns, resolves confrontations, disagreements and complaints in a constructive manner.
• Effective interpersonal skills, with the ability to work collaboratively to garner trust, respect and confidence from others.
• Ability to work effectively under pressure in a fast-paced environment.
• Ability to develop effective working relationships; works cooperatively, exchanges ideas and addresses issues in a constructive manner.
• MS Office experience, especially Outlook.
• Must pass a criminal record check and pre-employment drug screening.
Hours needed:
Work schedule varies.