What are the responsibilities and job description for the Store Manager position at RESSCO?
RESSCO Capital, LLC is seeking an experienced and results-driven Store Manager to lead the daily operations of our Subway restaurant in Livingston County, Michigan. The ideal candidate is a hands-on leader with a passion for customer service, team development, operational excellence, and sales growth.
This role is ideal for someone who thrives in a fast-paced environment, maintains high operational standards, and is committed to delivering an exceptional guest experience while driving business performance.
Key Responsibilities:
Operations Management
- Oversee all aspects of restaurant operations, including food quality, customer service, cleanliness, safety, and team performance.
- Ensure compliance with all Subway brand standards, policies, and operating procedures.
- Maintain product quality by adhering to shelf-life requirements, product rotation schedules, temperature controls, and food preparation specifications.
- Lead by example, promoting a culture of accountability, teamwork, and operational excellence.
- Support and execute local and national marketing initiatives.
Financial & Business Management
- Manage labor, food, and operating costs to maximize profitability.
- Monitor inventory levels and implement effective inventory control procedures.
- Maintain accurate business records in accordance with Subway operational requirements.
- Analyze sales and operational data to identify opportunities for increased revenue and improved efficiency.
Customer Experience
- Deliver and maintain exceptional customer service standards.
- Resolve guest concerns professionally and promptly.
- Build a customer-focused culture that promotes loyalty and repeat business.
Qualifications:
Required
- Previous restaurant management or food service leadership experience.
- Strong leadership, coaching, and team-building skills.
- Excellent organizational, planning, and time-management abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong customer service and conflict-resolution skills.
- Experience managing food and labor costs, budgeting, and profitability.
- Proficiency in inventory management and operational reporting.
Preferred
- Experience managing a quick-service restaurant (QSR) environment.
- Subway management experience is a plus.
- ServSafe Certification or equivalent food safety certification.